Homes of Hope Permanent Housing Case Manager

Essential Functions

• Conduct timely intake of Permanent Housing Program applicants to ensure relocation from emergency shelter or Transitional Housing to the Permanent Housing Program and to maintain case load according to Permanent Housing Program policies and procedures.
• Provide Permanent Housing Program clients with planned case management services to resolve problems and to maximize clients’ adjustment and functioning.
• Connect Permanent Housing Program clients with neighborhood resources to facilitate integration into the community and achieve positive neighbor relations with permanent housing placements.
• Provide Permanent Housing Program clients with after care services to attain outcomes and sustain housing placements.
• Maintain client and program records.
• Assess applicants at emergency shelters or Transitional Housing, process application documents, and secure application decisions either collaboratively through the Screening Team at Family Haven or the St. Louis County Housing Coordination Board.
• Develop case plans from assessments that guide clients’ participation in Permanent Housing Program to achieve individual and program goals. Implement and revise case plans according to program policies and procedures.
• Deliver services in Permanent Housing Program apartments and office according to case plans and program policies and procedures.
• Network with community services to develop and monitor client services according to case plans and program policies and procedures.
• Enter client and service data in computerized database, collect records in case files, and generate information for the organization according to Permanent Housing Program policies and procedures.
• Perform on-call duties after office hours as necessary.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors.

Minimum Qualifications

• Bachelor’s degree in human services field with one-year related work experience.
• Combination of education and experience will be considered.
• Outgoing personality with good communication skills and an ability to work with diverse cultures.
• Strong leadership style and good organizational skills required.
• Commitment to carry out The Salvation Army’s mission is essential.
• Working knowledge of computers.
• Reliable transportation, a valid drivers’ license and pass TSA MVR check.
• Knowledge of The Salvation Army and government, state and community resources are helpful.