Homeownership Single Family Clerk

Responsibilities

• Maintains professional appearance and behavior.
• Stays knowledgeable of all regulations, policies, and procedures for daily processing and administration of the Single Family Down Payment and/or Closing Cost Assistance Program.
• Prepares and maintains marketing materials for in-house and external training for partners, lenders, realtors, agency, and the public.
• Delivers exceptional customer service to all external and internal customers.
• Provides basic information to participants and others regarding the loan application process, program requirements, and general knowledge via telephone and template email correspondence.
• Maintains secure access to program-related software and follows security protocols for software, ID requests, access, and passwords.
• Monitors a shared mailbox daily, processes emails as trained, logs documents, and notifies staff of document receipt.
• Responds to general and participant inquiries via telephone and email regarding program procedures, IRS compliance, and FHA, VA, and Conventional guidelines.
• Ensures document accuracy and completeness through the Quality Control process and reports errors as needed.
• Serves as a backup to staff by entering daily interest rate changes.
• Maintains and updates various software programs for reporting, tracking, and communication purposes.
• Updates Single Family information on the OHFA website as needed.
• Assists in the preparation, organization, and finalization of Single Family data, documentation, and reporting requirements.
• Handles phone calls, sends prepared emails, receives and distributes faxes, routes incoming mail, and manages outgoing mail.

Requirements

• High school diploma or general education degree (GED).
• Six months to one year of related experience and/or training preferred, or equivalent combination of education and experience.

Skills

• Ability to communicate calmly and patiently with all people.
• Ability to project a positive and professional image of the Agency.
• Knowledge of correct grammar, spelling, punctuation, and required formats.
• Computer literacy, including proficiency in personal computing, data entry, and program-related software (Word, Excel, Outlook).
• Strong time management, interpersonal skills, integrity, and ethics.
• Knowledge of modern office practices and procedures.

Work Environment

The work environment is typically quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$36,508.00 - $48,529.00 per year.