Family Self-Sufficiency/Homeownership Coordinator

About the role

This position offers a dynamic work environment with a variety of daily responsibilities and opportunities to serve the residents of Mohave County. The Community Services Department is a collaborative, supportive, and team-oriented department, focusing on professionalism, accountability, and providing quality public service.

Responsibilities

• Communicate with empathy, professionalism, and tact.
• Effectively engage with individuals from diverse backgrounds in a clear and respectful manner.
• Establish and maintain appropriate standards while communicating expectations and promoting accountability.
• Foster positive working relationships through respectful and professional interactions.
• Be comfortable working in a fast-paced environment while balancing a variety of responsibilities.

Requirements

• A minimum of an Associate’s degree from an accredited university or college in human resources, business administration, public administration, industrial relations, or a closely related field.
• Four (4) years of progressively responsible experience involved in the provision of housing assistance services, which includes interviewing, investigating, and public contact work relating to the collection of financial status information and determinations of eligibility for local, state, or federally mandated programs.
• Knowledge, skills, and abilities relevant to the job, including understanding of participant self-sufficiency requirements, public social service agencies, and community resources.

Qualifications

• Associates Degree from an accredited university or college in human resources, business administration, public administration, industrial relations or a closely related field.
• Four (4) years of progressively responsible experience involved in the provision of housing assistance services, which includes interviewing, investigating and public contact work relating to the collection of financial status information and determinations of eligibility for local, State or Federally mandated programs.

Skills

• Rules, regulations and policies affecting participant self-sufficiency requirements as related to housing programs or other state and federal programs.
• Case management, including establishing and maintaining controls over case plans, schedules, timetables, priorities, agendas, and counseling techniques to elicit necessary information from participants.
• Public social service agencies and community resources available to participants.
• Federally funded grant programs such as Section 8 Housing, Neighborhood Stabilization Program (NSP), Supportive Housing Program (SHP), HOME Housing grants, Community Development Block Grant (CDBG), or other federally or state funded grants that benefit low- and moderate-income people.
• Credit counseling and mortgage finance.
• Communicating and maintaining professionalism with the public, co-workers and work contacts.
• Department policies, rules and procedures.
• Operating a variety of office equipment to include: computer keyboard, fax transmittal, and copiers.
• Customer service and program implementation skills.
• Observe and monitor participant's behavior to determine compliance with prescribed standards.
• Interview and investigate an individual's financial background.
• Make decisions in accordance with established policies and regulations.
• Understand, interpret and apply pertinent federal, state and local rules, regulations, procedures and policies regarding self-sufficiency programs to include departmental procedures and regulations effectively.
• Present program information and requirements clearly and concisely to groups and individuals and to explain policies, procedures and regulations effectively.
• Analyze situations and determine appropriate or alternative actions.
• Maintain confidentiality and work independently.
• Understand and grasp ideas quickly and follow instructions with initiative and exercise good judgement.
• Perform basic mathematical computations accurately.
• Organize workload to ensure determinations are made on a timely basis.
• Communicate clearly and concisely, both orally and in writing.
• Maintain accurate and up-to-date records and documentation.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Comply with Mohave County Policies and Procedures and Department Regulations.

Benefits

• Paid Time Off (PTO): 10 Paid Holidays. 1 Floating Holiday.
• End of Year PTO Buyback (optional).
• Retirement Benefits Enrollment in Arizona State Retirement System (ASRS). Contribution rate of 11.98% with 100% Employer Match starting on first day.
• Deferred Compensations Programs (optional).
• Comprehensive Wellness Program.
• Low-cost, high-value health care plans for you and your family that include Medical, Dental, Vision.
• Marketplace Discounts.
• Onsite Gyms or Gym Membership Stipend.
• Employee Assistance Program.
• Employee Wellness Program.
• Basic Life, Supplemental Life/AD&D Insurances with additional voluntary benefits include Accident, Critical Illness, and Hospital Indemnity Plans.
• Health Savings Account (HSA) or Flexible Spending Accounts (FSA-includes Dependent Care).

Pay

Range 15/Steps 1-8, $23.26 - $28.61

Schedule

Monday - Friday, 8:00am - 5:00pm