Homeowners Asst Closer - Mortgage

Essential Duties And Responsibilities

• Audits remittances received from borrowers and attorneys
• Serves as a liaison with Consumer Loan Operations Department
• Prepares and negotiates Loss Mitigation legal agreements including modification agreements, forbearance plans, and short sale agreements
• Negotiates workout accounts for loan modifications
• Handles customer payments, instructions, and application of payments through Consumer Loan Operations
• Completes audit checks of completed Loss Mitigation files
• Creates and maintains reports, spreadsheets, records, and logs and distributes them to management
• Reviews Loss Mitigation workout accounts for loan modification changes
• Collaborates with Consumer Loan Operations for corrections and adjustments
• Performs research on system issues and non-performing loan modifications
• Completes corrections when necessary
• Communicates issues and compliance issues, as needed, to management team
• Prioritizes activities to meet workload demands
• Records all completed tasks via the collection system and Loss Mitigation Database
• Performs other duties as assigned

Minimum Knowledge, Skills And Abilities Required

• High school diploma or equivalent
• Minimum two years Consumer Lending or experience within the legal or collections field
• Working knowledge of collection processes and procedures
• Knowledge of Fair Debt Collections Practices Act
• Proficiency in Microsoft Word, Access, PowerPoint and Excel
• Excellent oral and written communication skills
• Strong attention to detail
• Strong focus on time management and ability to handle multiple job functions
• Strong knowledge of the personal computers and various software packages

Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.