Homeowner Relations & Property Compliance Manager

Responsibilities

• Coordinate and manage a recurring schedule of post-purchase property visits and inspections across the local community.
• Build and maintain positive, long-term relationships with homeowners through regular outreach, communication, and follow-up.
• Identify opportunities for homeowner education and provide guidance on property upkeep, neighborhood standards, and home maintenance best practices.
• Conduct periodic exterior property assessments to evaluate condition, maintenance, and overall appearance.
• Provide practical coaching, tools, and resources to support homeowners in maintaining their properties and complying with community standards.
• Document observations, homeowner concerns, and emerging trends through clear and timely monthly reporting.
• Perform routine homeowner follow-ups to assess needs, address concerns, and strengthen engagement and satisfaction.
• Leave informational materials or communicate findings when homeowners are unavailable during site visits to ensure consistent communication.
• Participate in homeowner events, celebrations, and closing-related activities to support a positive homeowner experience.
• Partner with internal departments and teams to escalate and resolve homeowner issues when appropriate.
• Maintain confidentiality and professionalism when handling sensitive homeowner information and documentation.
• Apply strong customer service skills and conflict resolution techniques to manage challenging situations and support positive outcomes.
• Inspect buildings and property exteriors to ensure compliance with established standards and guidelines.

Requirements

• A high school diploma or equivalent.
• Experience in real estate, property management, or a closely related field.
• Strong customer service and relationship-building abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to manage multiple priorities in a dynamic, field-based environment.
• Ability to work independently while collaborating effectively with a team.
• Comfort engaging with individuals and families from diverse backgrounds.
• Strong conflict resolution and problem-solving skills.
• High level of organization with the ability to create efficient workflows and follow through on commitments.
• A professional, positive, and community-oriented approach to homeowner interactions.
• Ability to conduct property and building inspections and accurately document findings.

Qualifications

• Bilingual Spanish skills strongly preferred.
• Background in customer service within housing, community development, or related sectors.
• Experience participating in community events and homeowner-focused programs.
• Demonstrated ability to build trust and rapport with homeowners over time.
• Comfort working in a role that combines fieldwork, administrative tasks, and education.
• Interest in supporting long-term homeownership and community pride.

Skills

• High school diploma or equivalent.
• Experience in real estate, property management, or a closely related field.
• Strong customer service and relationship-building abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to manage multiple priorities in a dynamic, field-based environment.
• Ability to work independently while collaborating effectively with a team.
• Comfort engaging with individuals and families from diverse backgrounds.
• Strong conflict resolution and problem-solving skills.
• High level of organization with the ability to create efficient workflows and follow through on commitments.
• A professional, positive, and community-oriented approach to homeowner interactions.
• Ability to conduct property and building inspections and accurately document findings.

Benefits

The pay range for this position is $55,000.00 - $55,000.00/yr. One of the most attractive nonprofit benefits packages in the Tampa Bay market. Employees receive fully paid medical, dental, and vision coverage, a strong 401(k) match, generous PTO and holiday schedules, paid parental leave, tuition assistance, childcare reimbursement, and a mission-driven culture that consistently earns Best Places to Work recognition.

Pay and Schedule

This is a Permanent position based out of Clearwater, FL. The workplace type is fully onsite. The work environment is community-focused, with a strong emphasis on supporting homeowners, maintaining neighborhood standards, and fostering pride in homeownership.

About the Role

The Homeowner Relations & Property Compliance Manager serves as the primary point of contact for homeowners after they complete the home purchase process. This role focuses on fostering strong homeowner relationships, promoting successful long-term homeownership, conducting routine property reviews, and connecting homeowners with educational resources and support services. The position blends relationship management, field inspections, homeowner education, and issue resolution in a community-focused environment.

Schedule

This position is highly field-based and requires frequent travel throughout the local community to conduct property visits and homeowner outreach. The role involves regular outdoor work and exposure to varying weather conditions, including heat, sun, rain, and other seasonal elements. Employees may occasionally work evenings and weekends based on business needs and community events.