Homeowner and Build Communications Coordinator

About BC Stone Homes LLC Founded in 2016, BC Stone Homes, LLC is a premier custom home builder serving East Alabama and West Georgia. Our mission is to transform your vision into reality by delivering exceptional, tailor-made homes that perfectly reflect your taste and lifestyle. Whether you're building on your own land or seeking the ideal lot with our assistance, our dedicated team of experienced professionals is with you every step of the way. From meticulous architectural planning to the final touches, we are committed to excellence and affordability. At BC Stone Homes, we don’t just build houses—we create havens that you'll cherish for a lifetime. Discover the difference of a home crafted with care and precision. BC Stone Homes is on the leading edge of technology in the homebuilding industry. Our systems and processes differentiate us from competitors and allow us to excel in a complicated building environment. Learn more about building on Your Land or Ours by visiting our website at www.bcstonehomes.com About The Role Building a home is more than a construction project; it is the realization of a family’s dream. Along the way, homeowners want to feel informed, supported, and confident that their home is progressing as expected. As the Homeowner and Build Communications Coordinator, you will guide homeowners through the building journey, providing regular updates, answering questions, celebrating milestones, and helping create an exceptional experience from the day they sign their contract until the day they receive their keys. The ideal candidate combines warmth, organization, and initiative. Your ability to build relationships, communicate clearly, and bring peace of mind to homeowners will be just as important as your ability to manage details and understand timelines. This position is based in our Auburn, Alabama office and reports to the Director of Build Experience. Key Responsibilities Serve as the homeowner’s primary point of contact during constructionProvide weekly updates to homeowners, set clear expectations, and address concerns promptlyAnswer homeowner questions about plans, selections, inspections, and timelinesCoordinate homeowner onboarding, milestone updates, walkthroughs, and closing handoffsMaintain accurate communication records and ensure consistent messaging across the teamPartner with internal teams to resolve issues and improve the homeowner experience Qualifications Three or more years of customer service, customer success, communications, project coordination, construction administration, or related experience requiredProficiency with Microsoft Office, CRM systems, and project management softwareComfortable learning technical construction terminology and documentationResidential construction or homebuilding experience preferredFamiliarity with Buildertrend or a similar construction management platform preferredExperience reading residential construction plans and specifications preferredCustomer experience or homeowner relations background preferredExperience working with scheduling, selections, purchasing, or construction operations teams preferred Required Skills Exceptional verbal and written communication skillsStrong organizational and time management abilitiesAbility to manage multiple priorities and a high volume of homeowner interactionsStrong problem solving and research skills What Success Looks Like The successful candidate will: Communicate proactively and consistently with homeownersBuild trust through responsiveness, professionalism, and accuracyNavigate difficult conversations with composure and empathyQuickly learn how to locate information across plans, schedules, specifications, and selectionsMaintain positive homeowner relationships during one of the largest investments customers will makeBalance customer advocacy with company processes and operational requirementsRepresent the company professionally while reinforcing a one team culture Key Traits Organized and detail orientedCalm under pressureCustomer focusedThick skinned and resilientCurious and resourcefulTeam orientedStrong communicatorProcess mindedSelf directed and accountable Physical Requirements Ability to sit and work at a computer for extended periodsOccasional visits to active job sites for homeowner walkthroughs and milestones, including walking on uneven groundAbility to occasionally lift and carry up to 25 poundsReliable attendance during scheduled office hours Compensation And Benefits $50,000.00 to $60,000.00 per year, based on experienceFull time, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central TimeHealth, dental, vision, and life insurance401(k) with a 4% company matchPaid time off