Homeless Services - Director of Operations

About the role

The Homeless Services Operations Director will work closely with the Division Director to manage operational and administrative tasks to ensure functional efficiency of the division. The successful candidate will supervise team leads and oversee a team of Housing Specialists who provide housing management and integrated care coordination in collaboration with the individuals enrolled, landlords, and medical and behavioral health providers.

Responsibilities

• Manage and implement service operations and requirements.
• Communicate with EOHHS, health care, and agency leadership in collaboration with the Division Director, Contracts Manager.
• Work collaboratively with billing team to ensure that billing is accurate, on time, and satisfies the requirements of participating insurance entities and funding sources.
• Manage completion of day-to-day program budgeting tasks with support of the Team leads and Contracts Manager.
• Work collaboratively with the Division Director to monitor and ensure the delivery of interventions in accordance with the ISP at the appropriate frequency via review of the support plan and contact notes; make recommendations as necessary.

Requirements

• A High School Diploma, GED or equivalent, required.
• A valid Drivers License and acceptable driving record, required.
• Experience working with homeless and underserved populations, adults with serious and persistent mental illness and substance use disorders, required.
• A minimum of five years supervisory experience, required.
• Experience working closely with landlords, housing managers, and housing resources in the community including navigating health, behavioral health and/or substance use treatment systems, required.

Qualifications

• Commensurate with experience.

Skills

• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.

Benefits

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities.
• Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!).
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan.
• 403b Retirement Plan with Employer Match.
• Life Insurance (100% Employer-Paid).
• Eligible employer for the Public Student Loan Forgiveness Program.
• And more!

Pay

• Open Sky is proud to be an industry leader in pay and benefits.

Schedule

• Open Sky offers flexible scheduling to accommodate the needs of our employees and the communities we serve.