Homeless Services, Coordinated Entry System Training and Instructional Design Specialist (Los Angeles Area or REMOTE ROLE)
About the role
Description Homeless Services, Coordinated Entry System Training and Instructional Design Specialist ICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the development and delivery of high-quality training and capacity building resources for partners and stakeholders in a Coordinated Entry System (CES) for a large Continuum of Care (CoC). The successful candidate will develop and deliver engaging instructor-led, virtual, online, and blended learning experiences using adult-learning principles and instructional-design best practices. Working closely with CES leadership and subject matter experts, the Specialist ensures that training content reflects current policy priorities, operating procedures, assessment requirements, and system functionality. The successful candidate will use evidence-based practices and adult learning principles to support users in applying CES requirements, evaluate learner performance, maintain course documentation, and continuously improve training based on participant feedback, assessment results, policy changes, and identified implementation needs. Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.
Responsibilities
- Collaborate with subject-matter experts, program leaders, CES users, and participating providers to identify training and performance-support needs.
- Maintain current knowledge of CES policies, operating procedures, assessment practices, referral workflows, and implementation requirements and stay informed about applicable HUD Coordinated