Homeless Outreach Mobile Engagement (HOME)

Salary: $31.25

Benefits

• Medical, Dental, Vision, Life, Short Term and Long Term Disability insurance
• 5 days of Paid Time Off
• 16 Paid Wellness Days and Holidays (including the week of Christmas off)
• 403b retirement plan
• Employee Assistance Program (EAP)
• Year-round employee wellness and appreciation initiatives

About the Role

This is a full-time professional role on a dynamic outreach team dedicated to engaging individuals experiencing street homelessness. The position focuses on delivering trauma-informed behavioral health case management and targeted homeless interventions that foster recovery, strengthen natural supports, and build essential skills for coping, self-management, and personal empowerment.

The Outreach Team Member will support individuals through services aimed at enhancing personal safety, self-worth, confidence, and growth. Additional areas of focus include community connection, healthy boundary-setting, future planning, self-advocacy, personal fulfillment, social support development, and effective communication.

The core objective of this role is not limited to engagement alone—it is about connecting individuals with appropriate mental health and supportive services to improve their overall well-being, promote safety, and strengthen key social determinants of health. The position also plays a critical role in assisting individuals in exploring housing options by conducting vulnerability assessments (e.g., VI-SPDAT) and shelter evaluations to identify the most appropriate and sustainable living arrangements.

This role requires a compassionate, resourceful, and proactive professional who understands that meaningful engagement is just the beginning of a much broader support process. The case manager is also responsible for connecting uninsured individuals to the Pinellas Health Plan and providing ongoing case management services to address needs such as mental health services, transportation to appointments, earned and unearned income, etc.

This position will work closely with other service providers, both internally and externally, and funders to provide complete, comprehensive services in the community setting. The role requires completing dual entries into two separate systems: the agency's electronic health record and the Pinellas Health Management Information System (P-HMIS).

Directions for Living is a trauma-informed care services provider, and this position requires embedding trauma-informed practices into all services provided. This position is field-based, and all team members must be willing and able to provide vital support and essential services during emergencies, pandemics, or other disaster situations.

Responsibilities

• Deliver trauma-informed behavioral health case management and homeless interventions
• Engage individuals experiencing street homelessness to foster recovery and empowerment
• Conduct vulnerability assessments (e.g., VI-SPDAT) and shelter evaluations for housing options
• Connect uninsured individuals to the Pinellas Health Plan and provide ongoing case management
• Address needs such as mental health services, transportation, and income support
• Collaborate with internal and external service providers and funders
• Complete dual documentation in agency and P-HMIS systems on the same day as service delivery
• Provide essential services during emergencies or disasters

Requirements

• Master’s degree preferred or a minimum of a Bachelor's degree in Psychology, Social Work, Criminal Justice, or a related field
• Minimum of five years of previous experience in behavioral health, outreach, crisis intervention, case management, or supportive interventions
• Extensive knowledge of community resources
• Working knowledge of the HLA/CoC and data collection preferred
• Previous experience working with vulnerable populations (e.g., people living homeless, with mental illness, involved in the criminal justice system, or families in child welfare)
• Any of the following certifications may substitute for 4 years of experience (with 1 year of case management experience): MCAP, CAP, CBHCM, CBHCMS, CMHP, CWCM, CWPI
• Flexible hours, including evenings as required by the Street Outreach Supervisor
• Computer literacy with proficiency in Outlook, Excel, Microsoft Word, and ability to learn new software quickly
• Reliable transportation and ability to use a personal vehicle to transport clients
• Valid Florida Driver’s License, clear driving record, and required automobile insurance coverage