Home Shopping Dept. Manager-IMTFCL-WP

Main Responsibilities

• Lead and oversee Drive Up & Go (DUG) daily operations, including picking, staging, loading, and order handoff
• Ensure an exceptional customer experience from order selection through delivery
• Maintain order accuracy, quality, and on-time fulfillment
• Schedule and train Personal Shoppers
• Track and meet performance targets and e-commerce sales goals
• Maintain cleanliness and organization of DUG and store areas
• Utilize handheld systems to manage and verify orders
• Ensure proper product handling across ambient, chilled, and frozen categories

Soft Skills

• Customer-focused mindset with strong service orientation
• Leadership and team motivation
• Effective communication (with associates and customers)
• Time management and prioritization
• Adaptability in a fast-paced environment
• Problem-solving and decision-making
• Attention to detail
• Reliability and accountability
• Positive attitude and team collaboration

Competencies

• Operational leadership and execution
• Performance management and accountability
• Training and coaching associates
• Order fulfillment accuracy and efficiency
• Process improvement and workflow management
• Compliance and policy adherence
• Inventory awareness and product handling
• Technology use (handheld scanners, ordering systems)
• Customer experience management

Knowledge

• Store layout and product locations (ambient, chilled, frozen)
• Grocery products, quality standards, and pricing
• Company policies, procedures, and food safety standards
• E-commerce and online order fulfillment systems
• Basic math (pricing, quantities, order accuracy)
• Scheduling and workforce planning basics
• Workplace safety and compliance expectations

Abilities

• Ability to multi-task and manage competing priorities
• Ability to lead both independently and within a team environment
• Ability to locate and pick items accurately
• Ability to meet deadlines and time-sensitive fulfillment goals
• Ability to learn and effectively use company systems and tools
• Ability to follow written and verbal instructions
• Ability to maintain consistent attendance and flexible scheduling
• Physical ability to lift, carry, push, pull, and stand for extended periods
• Physical ability to work efficiently in a fast-paced, high-volume environment

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)

Leadership

We invest in your training, career growth, and development.

Inclusivity

We foster an inclusive work environment with talented colleagues who reflect the communities we serve.

Values

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