Home Shopping Dept Manager/DUG-Middleburg

Main Responsibilities

• Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners.
• Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director.
• Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.
• Perform initial validation “smoke” test hosted by Corporate Implementation team.
• Facilitate training for all Home Shopping employees, including “on-demand” employees.
• Ensure all Home Shopping employees are following proper processes and procedures.
• Ensure customer satisfaction with the Home Shopping experience.
• Ensure all orders are shopped and staged on time prior to customer arrival time.
• Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
• Facilitate store employee awareness, have Home Shopping huddles throughout the day.
• Ensure service centric customer facing employees can answer all Home Shopping FAQ’s.
• Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers.
• Facilitate customer awareness of Home Shopping services.
• Drive sales visiting neighboring businesses explaining Home Shopping services.

Qualifications

• Possess excellent customer service skills.
• Possess good communication skills, both verbal and written.
• Possess strong teamwork and interpersonal skills.
• Possess leadership skills and the ability to influence the work of others.
• Must be able to motivate team members to achieve department goals.
• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.