Home Remodeling General Manager

Location: Phoenix, AZ • Expected Income: Up to $300,000 annually

About the role

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

The General Manager will be responsible for the achievement of all monthly, quarterly, and yearly targets, metrics, and financials at the assigned branch including Sales, Installation, Customer Service, and administrative compliance.

Responsibilities

• Develop and execute the branch business plan aligned with company objectives.
• Analyze market, customer, and competitive trends to identify growth opportunities.
• Develop training, hiring, induction, and retention strategies to maintain required capacity.
• Monitor headcount, backlog, conversion, and other key branch metrics.
• Partner with division and corporate leadership to ensure alignment.
• Own branch P&L, revenue, profitability, gross margin, and operating expenses.
• Identify and implement opportunities to improve financial performance.
• Set and achieve quarterly net sales targets.
• Lead sales systems and performance to drive branch growth.
• Optimize inventory, resources, fleet, facilities, and operational processes.
• Monitor KPIs, quality, productivity, and customer service.
• Build and support a high-performing installation team focused on one-day installations and minimal service needs.
• Champion a 5-star customer experience across all branch operations.
• Ensure compliance with company policies, regulations, permitting, DOT, HR, and safety standards.
• Foster a safety-first culture.
• Serve as the primary link between branch operations and division leadership.
• Own branch performance and profitability across key metrics, including Net Income & Net Sales Volume, NSLI & Installed Revenue, Installation FPY & RID, Accounts Receivable & Cost of Goods Sold, CS Cases, Backlog Conversion.
• Monitor compliance metrics and ensure all standards are met.

Requirements

• Industry knowledge and a proven track record of success in the Construction and Home Improvement industry
• Demonstrated ability to analyze