General Manager - Remodeling

About the role

MOSS Building & Design, an award-winning home remodeler, seeks a dynamic, results-oriented General Manager to lead operations and drive a $6-7M+ business. This P&L-responsible position requires a strategic leader who can balance high-level business development with hands-on team management and process optimization in a design-build environment, ensuring exceptional customer experiences in the competitive Northern Virginia/Maryland/DC remodeling market.

Responsibilities

• Leadership & Team Management
  • Lead, mentor, and develop a high-performing team across sales, design, and project management functions.
  • Foster a collaborative, client-focused culture emphasizing accountability, innovation, and continuous improvement.
  • Recruit, hire, train, and retain top talent to support business growth.
  • Develop employees to achieve their full potential.
• Lifetime Customer Care
  • Ensure an exceptional customer experience through the entire lifecycle.
  • Maintain positive post-project relationships with customers.
  • Manage aftercare and warranty processes.
  • Drive positive online reviews, referrals, and repeat customers.
• Marketing
  • Partner with the MOSS marketing team to develop and execute strategies driving qualified prospects, brand awareness, and revenue growth.
  • Support marketing events, educational webinars, community involvement, and project celebrations.
  • Serve as an industry expert for media interviews and PR opportunities.
  • Provide the marketing team with clients for photo shoots and celebrations.
• Project Delivery & Operational Excellence
  • Oversee the full project lifecycle from sales through design, permitting, construction, and lifetime care.
  • Ensure projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction.
  • Enforce processes for scheduling, procurement, change orders, quality control, and risk management.
  • Monitor project metrics and proactively address issues to maintain efficiency and profitability.
• Financial & Business Performance
  • Drive business performance to achieve or exceed $6-7M in annual sales and $5-$6M in annual revenue with strong margins.
  • Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting.
  • Optimize pricing strategies, vendor relationships, and resource allocation to maximize profitability.
  • Identify opportunities for business growth, process improvements, and market expansion.
• Sales, Design & Client Relations
  • Collaborate with sales, design, and project management to ensure accurate scoping, estimating, and smooth transitions to production.
  • Maintain strong client relationships and resolve escalated issues to uphold satisfaction.
  • Support marketing and business development to generate qualified leads and grow market share in high-end residential remodeling.
• Compliance & Safety
  • Ensure compliance with building codes, permitting requirements, safety regulations, and company policies.
  • Promote a strong safety culture and maintain high standards for workmanship and materials.

Requirements

• 8–10+ years of progressive leadership experience in residential construction, design-build remodeling, or custom home building (preference for design-build or high-end remodeling background).
• Proven track record managing a team and delivering $5M+ in annual project volume with consistent profitability and client satisfaction.
• Experience in the Northern Virginia/Maryland/DC metro market is highly desirable.
• Bachelor’s degree in Construction Management, Business Administration, Architecture, Engineering, or a related field preferred (equivalent experience considered).

Skills

• Strong business acumen with demonstrated P&L management skills.
• Excellent leadership, communication, and interpersonal abilities.
• Deep knowledge of residential construction processes, design coordination, scheduling, and budgeting.
• Proficiency with construction management software/tools and Microsoft Office Suite (experience with estimating or CRM tools a plus).
• Ability to thrive in a fast-paced environment while maintaining attention to detail.

Benefits

• Competitive base salary plus performance-based incentives/bonuses tied to business results.
• Comprehensive benefits package (health, dental, vision, 401(k) with company match).
• Opportunity to play a pivotal role in a well-established, growing company with a strong reputation.
• Supportive ownership and a collaborative team environment focused on quality and innovation.