General Manager - Remodeling
MOSS Building & Design · Northern Virginia, VA · 1 mo ago
On-siteCustomer Service$6–$7/hrFull-time
Key Responsibilities
- Leadership & Team Management
- Lead, mentor, and develop a high-performing team across sales, design and project management functions.
- Foster a collaborative, client-focused culture that emphasizes accountability, innovation, and continuous improvement.
- Recruit, hire, train, and retain top talent to support business growth.
- Develop employees to achieve their full potential.
- Lifetime Customer Care
- Ensure an exceptional customer experience through the entire lifecycle.
- Maintain positive relationships with customers post-project.
- Manage aftercare and warranty.
- Drive positive online reviews, referrals, and repeat customers.
- Marketing
- Serve as an active partner with the MOSS marketing team to develop and execute strategies that drive qualified prospects, brand awareness, and revenue growth in target markets.
- Provide support for various marketing events, educational webinars, community involvement, and project celebrations.
- Serve as an industry expert for media interviews and other PR opportunities.
- Regularly provide the marketing team with clients who should receive photo shoots and client celebrations.
- Project Delivery & Operational Excellence
- Oversee the full project lifecycle from the initial sales process through design, permitting, construction, and lifetime care.
- Ensure all projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction.
- Ensure processes are followed for scheduling, procurement, change orders, quality control, and risk management.
- Monitor project metrics and proactively address issues to maintain customer satisfaction, operational efficiency, and profitability.
- Financial & Business Performance
- Drive overall business performance to achieve or exceed $6-7M in annual sales and $5-$6M in annual revenue with strong margins.
- Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting.
- Optimize pricing strategies, vendor relationships, and resource allocation to maximize profitability.
- Identify opportunities for business growth, process improvements, and market expansion.
- Sales, Design & Client Relations
- Collaborate closely with the sales, design and project management functions to ensure accurate scoping, estimating, and smooth transitions to production.
- Maintain strong client relationships and oversee resolution of any escalated issues to uphold exceptional satisfaction levels.
- Support marketing and business development efforts to generate qualified leads and grow market share in high-end residential remodeling.
- Compliance & Safety
- Ensure compliance with all building codes, permitting requirements, safety regulations, and company policies.
- Promote a strong safety culture and maintain high standards for workmanship and materials.
- 8–10+ years of progressive leadership experience in residential construction, design-build remodeling, or custom home building (strong preference for design-build or high-end remodeling background).
- Proven track record managing a team and delivering $5M+ in annual project volume with consistent profitability and client satisfaction.
- Experience in the Northern Virginia/Maryland/DC metro market is highly desirable.
- Strong business acumen with demonstrated P&L management skills.
- Excellent leadership, communication, and interpersonal abilities.
- Deep knowledge of residential construction processes, design coordination, scheduling, and budgeting.
- Proficiency with construction management software/tools and Microsoft Office Suite (experience with estimating or CRM tools a plus).
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Competitive base salary plus performance-based incentives/bonuses tied to business results.
- Comprehensive benefits package (health, dental, vision, 401(k) with a company match, etc.).
- Opportunity to play a pivotal role in a well-established, growing company with strong reputation.
- Supportive ownership and a collaborative team environment focused on quality and innovation.