Home Health Scheduler

Responsibilities

• Effectively manages customer care procedures and serves as point of contact for client/customer relations.
• Supports and uses technology tools to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime.
• Ensures on-call phone and assigned staff are properly trained and available as needed.
• Assists with billing and coding management.
• Assists with the intake of new clients and informs potential clients of services and reasons to choose BrightStar over other agencies.
• Assists in the development of organization goals and agency performance improvement activities.
• Administers agency policies and procedures.
• Assists the Director of Nursing with assessing staff competency to promote quality, continuity, and safety of client care.
• Supervises, educates, and coaches other field personnel as directed by the Director of Nursing.
• Provides information for statistics, reports, and records for evaluation and reporting of organization activities.
• Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
• Assures compliance with all local, state, and federal laws.

Requirements

• High School Diploma required, Associate CPR Certification.
• Proficient in MS Office (Outlook, Word, Excel, and PowerPoint).
• Flexibility and good time management skills.
• Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting.
• Knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver’s license; valid state required proof of auto insurance.
• Transportation to meet the needs of position and scope of job responsibilities.

Benefits

• Generous Paid Time-Off Plans.
• Free Training.
• Part of a team with RN Oversight.
• Enterprise Champion for Quality (8 years running).
• Mobile shift access.
• Weekly pay with direct deposit.
• Mobile time tracking and care notes; employees can clock in and out via mobile device (online or offline).
• Over 95% of BrightStar Care locations are Joint Commission accredited or in process.