Home Health RN Branch Director

About the role

The Branch Director assumes responsibility for managing the day-to-day branch operations to ensure operational efficiencies, quality of patient care, regulatory compliance, support of business development & patient base growth, achievement of key performance indicators, and people management/development.

Responsibilities

• Oversee branch day-to-day onsite operations, ensuring efficient, productive, and organized office functions that support a safe and compliant work environment aligned with company policies and local regulations.
• Monitor financial, clinical, and operational leading and lagging indicators, managing to budget, and partnering with Finance and Operations leadership to establish and achieve revenue and budget goals.
• Collaborate with the Market Executive of Operations (MEO) to develop and implement strategic branch plans, performance action plans, and budgets that align with organizational objectives.
• Partner with Sales to deliver growth strategies, working closely with Sales Directors and Account Managers to meet budgeted admission goals and participate in marketing initiatives.
• Partner with Clinical leadership to drive optimal patient outcomes, recognizing and supporting clinical leadership to enhance service delivery and care quality.
• Ensure compliance with clinical quality standards and operational process adherence, including oversight of chart audits, timely billing, and continuous quality improvement initiatives such as quarterly committee meetings and patient satisfaction reviews.
• Hire, train, and manage Clinical Managers and back-office associates, providing ongoing supervision, support, and development to promote effective performance and high-quality care delivery.
• Oversee branch associate engagement, fostering a positive and safe work environment that promotes retention, productivity, and alignment with organizational values.

Requirements

• Be a registered nurse and hold an undergraduate degree (associate's or bachelor's) from an accredited institution and meet any applicable state specific requirements.
• Have experience in health service administration, with at least 2 years of supervisory or administrative experience in home health care or related health care program (e.g., hospice, hospital, assisted living).

Qualifications

• Active, unencumbered Registered Nurse (RN) license in the applicable state.
• Management and people leadership experience.
• OASIS experience.
• Understanding of federal, state, and local regulations governing home health agency operations.
• Experience motivating, educating, supervising, and supporting staff and developing a cohesive team.
• Competent in utilizing quality improvement monitoring and reporting tools and methodologies.
• Experience using Electronic Medical Record (EMR) platforms, with Homecare Homebase (HCHB) preferred.

Skills

• Driving capability.
• Availability during all operational hours.
• Ability to drive in various weather conditions.

Benefits

• Day-1 Benefits: PTO + Paid Holidays, 401(k) with Company Match, Disability & Life Insurance, Wellness/Financial Programs, EAP Resources & Personalized Healthcare Navigation (at no cost).
• Career Growth & Education Support, Work-Life Balance & Leave Programs.
• Additional Information: Normal Hours of Operation: M-F / 8a-5p (ET), Travel Expectations: Up to 10% travel may be required, Travel may include periodic local travel to other branch locations, attendance at regional or area meetings, and participation in annual conferences or organizational events.
• Branch Size: 1420+ Census (4.0 STAR rating).
• Annual Bonus Eligible: Yes.

Pay

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $93,000 - $128,000 per year.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM).