Home Health Business Office Manager

About the role

The Home Health Business Office Manager is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Home Health Business Office Manager is accountable for the management of the business office as well as related operational activities of the program in accordance with home health policy and procedure, including but not limited to, billing for reimbursement, payroll, and administrative quality improvement.

Responsibilities

• Assists in maintaining updated financial records, including accounts payable, deposits, etc.
• Ensures that the Home Health Executive Director (ED) has signed off on invoices before sending them to Accounts Payable and that invoices are sent on a timely basis to take advantage of discounts and avoid late charges.
• Orders office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
• Oversees the administration and monthly reconciliation for Compassus purchasing cards.
• Assigns appropriate workflow tasks, trains new users, troubleshoots when users experience difficulty with the system, and has final responsibility for ensuring that necessary entries are made and reporting is done on a timely basis within the EMR.
• Ensures that new team members complete all necessary onboarding processes, including managing the workflow processes for orientation, Payroll, personnel file, EMR, photo for identification badge, and other training as needed.
• Creates and maintains confidential records, such as the program’s personnel files, Candidate Information Sheets, and Employment Applications.
• Follows Records Retention policy for processing terminated personnel files.
• Tracks and ensures the updating of team member's professional licenses, automobile insurance, in-service training, contract renewals, and physician licenses through a personnel file audit policy.
• Processes payroll according to Company procedures.
• Serves as a communications liaison between team members and candidates/applicants and the Human Resources and Payroll staff to facilitate recruiting, onboarding, payroll, HRIS, benefits, etc. (The intent is for department/functional leaders to respond to team member's questions, rather than for the Business Office Coordinator to try to answer specific, technical questions.)
• Initiates personnel requisition, provides application and background release forms to recruiter, and communicates candidate status to the hiring supervisor.
• Monitors and reports on quality indicators.
• Maintains minutes of each QAPI meeting and distributes them to appropriate parties.
• Monitors and maintains a master calendar of program-specific activities required by regulatory agencies.
• Assists the program in constant preparedness for regulatory review.
• Directs