Home Equity Officer

About the role

The Home Equity Officer (HEO) is a critical member of the Unlock team. As the first point of contact for our customers, the HEO must effectively and compassionately help our customers navigate our products and services, acting as subject matter experts.

Responsibilities

• Effectively manage individual lead database pipeline according to the company lead contact standards.
• Receive and manage both inbound and outbound calls from our existing customers and lead sources.
• Deliver persuasive consultation and inform customers on new products, services and policies.
• Collaborate with colleagues to improve customer service and outcomes.
• Effectively manage CRM flow and use systems optimally to support our customers and team members.
• Effectively troubleshoot concerns and solve issues with an emphasis on sales principles and outcomes.
• Achieve monthly sales target.
• Strong organization skills, accuracy, and attention to detail.

Requirements

• Must hold a current Mortgage Loan Originator (MLO) license.
• Minimum 2 years of continuous employment.
• 2 years of sales experience preferred.
• Mortgage origination experience or high-volume financial call center experience preferred.
• Strong PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize, and relay information in a meaningful way.
• Relevant CRM experience.
• Demonstrated ability to effectively multitask various customer channels and professionally manage workflow.
• Ability to work in a fast-paced, collaborative team environment.
• Minimum education requirement: High school diploma or GED equivalent.

Qualifications

• Must be able to work onsite at our Tempe, AZ office Monday - Thursday and work from home on Fridays.
• Start date for this position will be in March 2026 (exact date TBD).

Benefits

• Base pay rate of $36.00 per hour.
• Monthly incentives based on performance.
• Discretionary time off for rest and recharge.
• Comprehensive health plans covering medical, dental, and vision, fully funded by us.
• 4% employer match to your 401(k) contributions.

Pay

Base pay rate of $36.00 per hour.

Schedule

Hybrid role: must be able to work onsite at our Tempe, AZ office Monday - Thursday and work from home on Fridays.