Home Equity Loan Processor
Key Responsibilities
Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
Manage a large pipeline of applications while meeting required service level agreements
Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting
Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:
Accept incoming phone calls
Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
Monitor and respond to incoming emails
Monitor and respond to incoming voicemails
Document all communication
Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
Role Requirements
This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands.
Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs.
This is a remote opportunity; must be located within 100 miles of a local Accenture office.
Must be State NMLS licensed and have passed the Uniform State Test as additional licensure will be required.
Basic Qualifications
Minimum of 2 years of mortgage experience
Minimum of 2 years of customer contact experience
Professional Skills Requirements
- Ability to work well in a fast-paced, multi-task environment
- Self-starter that thrives in a team environment
- Strong organizational, problem solving and time management skills
- Professional communication both written and verbal
Pay
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
Schedule
We anticipate this job posting will be posted until 07/16/2026.
Benefits
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location & Hourly Salary Range
California: $23.13 to $48.13
Cleveland: $21.39 to $38.51
Colorado: $23.13 to $41.59
District of Columbia: $24.62 to $44.28
Illinois: $21.39 to $41.59
Maine: $19.66 to $35.43
Maryland: $23.13 to $41.59
Massachusetts: $23.13 to $44.28
Minnesota: $23.13 to $41.59
New York: $21.39 to $48.13
New Jersey: $24.62 to $48.13
Virginia: $21.39 to $44.28
Washington: $24.62 to $44.28
Requesting an Accommodation
If you are requesting an accommodation due to a disability, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Recruiting and Hiring Statement
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.