Home Delivery Center Coordinator

Achieve Purpose-Driven Living

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve.

A Day in the Life

• Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product
• Researches various transportation methods, investigating cost and performance
• Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
• Handles and resolves escalated customer service issues directly with the customer
• Investigates and resolves issues related to damages, shortages, and overages
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Captures and communicates with third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
• Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Ensures all customers are provided with exceptional service
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

What You'll Bring

• Strong problem solving and analytical skills
• High attention to detail
• Computer literate, including but not limited to Google OS
• Clerical, word processing, and/or office skills
• Mechanical aptitude to assemble furniture pieces
• Possess a complete understanding of training and communication resources relevant to the position
• Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Basic English Language proficiency

What We're Looking For

• A minimum of 1+ years of related work experience
• Customer service experience preferred

Compensation

Starting Rate: $21.00 - $26.25
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Benefits

• Medical/Dental/Vision
• Life insurance and Disability
• Retirement and 401(k) match
• Paid time off, wellness time and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Equal Opportunity Employer

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Compliance Information

• The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
• State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy

The Company is committed to protecting your privacy. For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Contact Us

If you have questions, please reach out to careers@crateandbarrel.com.