Home Delivery Center Coordinator

The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service. A day in the life as a Home Delivery Center Coordinator... Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of productResearch various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freightHandles and resolves escalated customer service issues directly with the customerInvestigates and resolves issues related to damages, shortages, and overagesRotates through different departments, as necessary, to meet the demands of the businessParticipates in ongoing training regarding technology upgrades and new systems applicable to the positionCoordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of serviceTrains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of servicePromotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associatesEnsures all customers are provided with exceptional servicePerforms all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals What you'll bring to the table... Strong problem solving and analytical skillsHigh attention to detailComputer literate, including but not limited to Google OSClerical, word processing, and/or office skillsMechanical aptitude to assemble furniture piecesPossess a complete understanding of training and communication resources relevant to the positionAwareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manualsGood communication skillsAbility to work in a team environmentBasic English Language proficiency We'd love to hear from you if you have… A minimum of 1+ years of related work experienceCustomer service experience preferred