Home Care Supervisor

Why Join Fedelta Home Care? At Fedelta Home Care, we believe our people are the foundation of everything we do. We are committed to creating a collaborative, supportive workplace where employees are empowered to grow professionally while making a meaningful impact in the lives of others. When you join Fedelta, you'll become part of a team dedicated to providing Outstanding Care. Every day, you'll have the opportunity to support caregivers, build meaningful relationships with clients and families, and make a direct impact on the quality of care we provide throughout our communities.

About the Company

Since 2004, Fedelta Home Care has proudly served families and individuals throughout the Puget Sound and Western Washington, as well as the Portland, Oregon metro area. As a trusted leader in home care, we provide compassionate, high‑quality services that help individuals live safely and independently in the comfort of their own homes.

About the Role

The Home Care Supervisor plays a critical leadership role in supporting caregivers, clients, and branch operations. This position manages an assigned caseload while ensuring clients receive exceptional care and caregivers receive the coaching, support, and resources they need to succeed. The supervisor ensures quality care, regulatory compliance, caregiver engagement, and an exceptional experience for both clients and caregivers.

Compensation

$75,000 – $80,168 annually, based on experience.

Benefits

• Comprehensive medical, dental, and vision insurance available the first of the month following your hire date
• Employer‑paid basic life insurance and AD&D coverage
• 401(k) with immediate vesting and a generous employer match
• Paid Time Off (PTO)
• Nine (9) paid company holidays
• Annual Health & Wellness Stipend
• Employee referral bonus program
• Employee scholarship program
• Monthly performance‑based bonus opportunities
• Mileage reimbursement ($0.75 per mile)
• Commuter benefits
• Employee discounts through the Perks at Work program
• Complimentary coffee and snacks in the office

Responsibilities

• Supervise and support an assigned caseload of caregivers and clients.
• Conduct caregiver supervisory visits, performance coaching, and routine check‑ins.
• Complete client assessments and ongoing quality‑assurance visits.
• Develop, review, and update client care plans as needed.
• Schedule to ensure appropriate caregiver placement and staffing coverage.
• Respond promptly and professionally to caregiver and client concerns while maintaining exceptional customer service.
• Monitor caregiver compliance with company policies, state regulations, certifications, and training requirements.
• Assist with caregiver onboarding, orientation, training, and ongoing development.
• Support branch initiatives related to employee engagement, retention, and recognition.
• Maintain accurate documentation within WellSky, ADP, and company systems.
• Collaborate with leadership to improve operational efficiency and support branch performance goals.
• Build strong relationships with clients, families, referral partners, and community organizations.
• Participate in the after‑hours on‑call rotation as assigned.
• Maintain strict confidentiality while adhering to HIPAA privacy regulations.
• Perform additional duties and special projects as assigned.
• Directly supervise an assigned group of caregivers and clients, conducting coaching, mentoring, and performance evaluations.
• Support employee engagement, retention, and development; assist with corrective action and performance improvement when appropriate.
• Escalate complex employee relations or operational issues to leadership.

Requirements

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Healthcare Administration, Human Services, Business Administration, or a related field preferred.
• Minimum of two (2) years of leadership, home care, healthcare operations, staffing, case management, or supervisory experience preferred.
• Experience coaching and developing frontline employees.
• Knowledge of Washington State home care regulations, WACs, RCWs, and Department of Health requirements preferred.
• Valid driver’s license, reliable transportation, and proof of current automobile insurance required.
• Ability to successfully complete required background checks.
• CNA, HCA, or related healthcare credential preferred but not required.

Skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Microsoft Teams
• Google Workspace
• ADP Workforce Now
• WellSky Personal Care Scheduling software
• General office technology and communication platforms
• Ability to quickly learn new software systems