Home Care Supervisor

About the role

Are you a passionate leader who enjoys coaching others and creating exceptional client and caregiver experiences? Fedelta Home Care is looking for an experienced In-Home Care Supervisor to join our growing team! In this role, you'll oversee a caseload of clients and caregivers throughout Portland (Washington County) while partnering closely with our Tigard office team. You'll serve as a leader, mentor, and problem solver, ensuring caregivers have the support they need to deliver outstanding care while maintaining compliance, quality, and operational excellence.

Responsibilities

• Supervise and support an assigned caseload of caregivers and clients.
• Conduct caregiver supervisory visits, performance coaching, and routine check-ins.
• Scheduling to ensure appropriate caregiver placement and staffing coverage.
• Assist with client assessments, service plan updates, and ongoing quality assurance visits.
• Address caregiver and client concerns promptly while maintaining high customer service standards.
• Monitor caregiver compliance with company policies, state regulations, and required certifications.
• Assist with caregiver onboarding, orientation, training, and ongoing development.
• Support branch initiatives related to employee engagement, retention, and recognition.
• Maintain accurate documentation within company systems, ensuring timely and complete records.
• Collaborate with leadership to improve operational efficiency and support branch performance goals.
• Participate in after-hours on-call rotation as assigned.

Supervisory Responsibilities

• Directly supervise an assigned group of caregivers.
• Provide coaching, mentoring, and performance feedback.
• Support employee development and corrective action processes when appropriate.
• Escalate complex employee relations or operational issues to the Lead Supervisor or Director.

Requirements

• Demonstrated leadership experience with the ability to coach, mentor, and develop employees.
• Strong relationship-building and cross-functional collaboration skills.
• Excellent organizational, critical thinking, and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Strong decision-making skills and the ability to exercise sound judgment with confidential information.
• Excellent written and verbal communication skills with the ability to communicate professionally across all levels of the organization.
• Ability to adapt quickly to changing priorities and business needs.
• Strong customer service mindset with the ability to resolve concerns professionally and compassionately.
• Bilingual candidates are encouraged to apply but are not required.
• Valid driver's license, proof of auto insurance, and satisfactory driving record.

Qualifications

• Previous supervisory or leadership experience in home care, healthcare, human services, or a related industry.
• Experience coaching and supporting frontline employees.
• Strong problem-solving, communication, and organizational skills.
• Passion for delivering exceptional client and caregiver experiences.
• Ability to travel throughout the assigned service area.
• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred.
• Previous experience in home care, healthcare operations, case management, staffing, or employee supervision preferred.
• Knowledge of Washington State home care regulations, WACs, RCWs, and Department of Health requirements is preferred but not required.
• CNA, HCA, or related healthcare credential is preferred but not required.

Skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Proficiency with ADP Workforce Now or similar Human Resources Information System (HRIS)
• Proficiency with scheduling and electronic health record software
• Proficiency with Google Workspace
• Proficiency with Microsoft Teams
• Ability to quickly learn new software systems and technology platforms

Benefits

• Comprehensive medical, dental, and vision insurance beginning the first of the month following your date of hire
• Employer-paid Basic Life Insurance and AD&D coverage
• 401(k) with a generous employer match and immediate vesting
• Quarterly bonus incentive program
• Paid Time Off (PTO) eligibility after 90 days
• Nine (9) paid holidays each year
• Annual Health & Wellness Stipend
• Mileage reimbursement for work-related travel
• Commuter benefits
• Scholarship program
• Wellness coaching, employee discounts, and rewards through Perks at Work
• Free onsite parking
• Complimentary coffee and snacks whenever you're in the office
• A collaborative, mission-driven culture where your work truly makes a difference