Home Care Scheduling Coordinator

We are seeking an experienced Scheduling Coordinator in our Croton-on-Hudson location to organize and administer personal care services provided by Senior Helpers. This role is key to creating a supportive environment and culture for our Caregivers, ensuring they can make a meaningful difference for our clients and their families.

Responsibilities

• Schedule and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to conflicts, emergencies, and “call-outs.”
• Communicate caregiver schedule changes and updates to clients/families in a timely and positive manner.
• Track and record all scheduling changes in company software.
• Participate in paid on-call duty after normal business hours.
• Communicate hiring needs to supervisor and office staff regularly.
• Keep caregiver files up to date, including tracking expiration of licensing, insurance, etc.
• Collect new documents as directed and notify supervisor when documents cannot be obtained.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as the point of contact with client families regarding schedules.
• Maintain excellent rapport with clients and caregivers to promote positive interpersonal relationships.
• Work with supervisor to resolve complaints, incidents, and injuries.

Requirements

• Previous experience as a home care scheduler is required.
• Minimum of one year in a staffing/scheduling/logistics position for a home care agency is preferred.
• High School Diploma or equivalent (GED) is required.
• Knowledge of general home care/healthcare staffing required.
• Excellent organization and decision-making skills.
• Team player, adaptable in different situations, with strong client interaction skills.
• Able to multi-task and work independently.
• Must maintain professionalism and patience within a fast-paced environment.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Accrued Paid Time Off