Home Care Scheduling Coordinator

About the role

Associated Home Care is a mission-driven organization dedicated to improving the lives of seniors through comprehensive, vetted, and coordinated in-home service networks. We are in the home healthcare industry, serving a growing market as baby boomers age and demand convenient, lower-cost solutions.

Responsibilities

• Directly coordinates schedules for an assigned group of clients and caregivers.
• Solves concerns and questions regarding client and caregiver schedules.
• Accepts and coordinates new referrals/intakes, including introductions to services, scheduling, and follow-up to ensure satisfaction.
• Maintains compliance and accuracy in the PD Service Change Log.
• Identifies client authorization and schedules caregivers with appropriate skill levels.
• Confirms all schedules, including any changes, with clients, case managers, and supervisors.
• Reports changes in client status, such as hospitalizations, suspensions, transfers, and vacations, to relevant parties.
• Communicates with the nursing team and supervisor regarding client and caregiver needs.
• Participates in recruitment and onboarding activities, including communicating staffing needs.
• Provides rotating night and weekend on-call coverage as needed/assigned by supervisor.
• Communicates with clients, their families, case managers, and AHC staff members to ensure continuity and coordination of client care services.

Qualifications

• High school diploma or equivalent.
• One or more years of scheduling experience preferred.
• Strong customer service-related experience.
• Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and languages.
• Dependable, organized, flexible, cooperative, self-directed, and able to work collaboratively.
• Strong technical skills: Microsoft Office, Teams.
• Sound and reasonable decision-making judgment skills required.
• Ability to multitask and work in a fast-moving environment.