Home Care PCA Coordinator Inwood

About the Role

Rockaway Home Care is looking for an organized, professional, and compassionate PCA Coordinator to join our home care team. This role is ideal for someone who enjoys working with caregivers, supporting clients, and helping ensure smooth day-to-day coordination of care. At Rockaway Home Care, we understand the importance of providing reliable, compassionate care to patients in their homes and communities. The PCA Coordinator plays a key role in supporting both caregivers and clients by helping match the right aide to the right case, maintaining communication, and ensuring care is properly coordinated.

Responsibilities

• Coordinate PCA/HHA schedules and client assignments
• Communicate with caregivers, clients, families, and office staff
• Help fill open shifts and address schedule changes
• Support caregivers with questions, updates, and assignment details
• Ensure clients receive reliable and consistent care
• Track caregiver availability, attendance, and call-outs
• Assist with onboarding and placement of new caregivers
• Maintain accurate records and update scheduling systems as needed
• Work closely with nursing, intake, HR, and administrative teams
• Help resolve day-to-day scheduling and care coordination issues professionally
• Provide a supportive and respectful experience for caregivers and clients

Requirements

• Prior home care coordination, scheduling, or administrative experience preferred
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Comfortable speaking with caregivers, clients, and families
• Organized, detail-oriented, and reliable
• Basic computer skills and ability to learn scheduling systems
• Professional, patient, and solution-focused
• Must meet all company hiring and onboarding requirements

Preferred Qualifications

• Experience working with PCA/HHA caregivers
• Knowledge of home care, Medicaid, MLTC, or community-based care
• Creole and Spanish-speaking candidates strongly preferred
• Bilingual or multilingual skills are a plus
• Prior experience in staffing, scheduling, HR, or healthcare administration
• Strong problem-solving and follow-up skills

Benefits

• Competitive compensation
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan
• Supportive team culture
• Opportunities for advancement

About Us

Rockaway Home Care is a nonprofit 501(c)(3) home care agency dedicated to providing high-quality, compassionate care to patients in their homes and communities. Our coordinators help make that care possible by supporting caregivers, clients, and families every step of the way.