Home Care PCA Coordinator

About The Opportunity

Rockaway Home Care is looking for an organized, professional, and compassionate PCA Coordinator to join our home care team. This role is ideal for someone who enjoys working with caregivers, supporting clients, and helping ensure smooth day-to-day coordination of care.

Key Responsibilities

• Coordinate PCA/HHA schedules and client assignments
• Communicate with caregivers, clients, families, and office staff
• Help fill open shifts and address schedule changes
• Support caregivers with questions, updates, and assignment details
• Ensure clients receive reliable and consistent care
• Track caregiver availability, attendance, and call-outs
• Maintain accurate records and update scheduling systems as needed
• Work closely with nursing, intake, HR, and administrative teams
• Help resolve day-to-day scheduling and care coordination issues professionally
• Provide a supportive and respectful experience for caregivers and clients

Requirements

• Prior home care coordination, scheduling, or administrative experience preferred
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Comfortable speaking with caregivers, clients, and families
• Organized, detail-oriented, and reliable
• Basic computer skills and ability to learn scheduling systems
• Professional, patient, and solution-focused
• Must meet all company hiring and onboarding requirements

Preferred Qualifications

• Experience working with PCA/HHA caregivers
• Knowledge of home care, Medicaid, MLTC, or community-based care
• Bilingual skills are a plus
• Prior experience in staffing, scheduling, HR, or healthcare administration
• Strong problem-solving and follow-up skills