Home Care Manager - Dallas TX

Employee location: Ventana by Buckner Community, 8301 N Central Expy, Dallas, TX 75225

Schedule: Full-Time

About the role

We are seeking a Home Care Manager to join our new Buckner Home Care services. You will ensure exceptional care delivery by coordinating resident services, managing Care Giver schedules, and fostering strong relationships with residents, family members, and Care Givers.

Responsibilities

• Coordinate and maintain resident and Care Giver schedules to ensure consistent, high-quality care delivery
• Create optimal resident and Care Giver matches that support strong relationships and positive outcomes
• Monitor daily scheduling activities and proactively address coverage gaps or changes in resident needs
• Develop, implement, and maintain contingency staffing plans to ensure uninterrupted service coverage
• Maintain accurate and up-to-date resident and Care Giver information within software system
• Track, document, and communicate all resident and Care Giver interactions, concerns, and service updates
• Serve as a primary point of contact for residents, family members, and Care Givers
• Respond to incoming calls in a professional, courteous, and knowledgeable manner
• Follow up promptly on resident and Care Giver concerns to ensure timely and satisfactory resolution
• Build resident loyalty by identifying opportunities to enhance services and improve the overall care experience
• Recognize and communicate opportunities to increase service hours when doing so would improve care quality and resident outcomes
• Manage new resident inquiries and gather relevant information to support the resident onboarding process

Requirements

• High school diploma or equivalent required
• Minimum one year of related business experience or an equivalent combination of education and work experience may be considered
• Valid driver’s license required
• Excellent oral and written communication skills and the ability to listen effectively
• Knowledge of or ability to learn the senior care industry
• Excellent customer service and relationship-building skills
• Strong organizational, prioritization, and time-management skills
• Ability to work independently and handle confidential information with discretion and professionalism
• Effective interpersonal skills and demonstrated problem-solving and decision making skills
• Strong computer skills and proficiency in Microsoft Word and Excel
• Professional appearance, demeanor and conduct
• Ability to establish and maintain effective working relationships with residents, families, Care Givers, leadership and colleagues