Home Care Intake Coordinator

About the role

As a Home Care Intake Coordinator, you'll be responsible for communicating, coordinating and documenting care for the transition of patients to home-based services. This role is also responsible for identifying/appropriateness of care, gathering medical, gathering/verifying insurance and financial data, documenting in the EMR and communicating with patients and families as well as working with Care Management, physicians and referral sources.

Responsibilities

• Communicate, coordinate and document care for the transition of patients to home-based services
• Identify/appropriateness of care
• Gather medical, gather/verify insurance and financial data
• Document in the EMR
• Communicate with patients and families
• Work with Care Management, physicians and referral sources

Requirements

• Associate's degree preferred, High School diploma required with equivalent 2-4 years industry experience
• 2-3 years home care, hospice, discharge planning, or case management experience preferred
• Working knowledge of governmental reimbursement criteria
• Knowledge of third party/managed care contracts related to THAH services preferred
• Microsoft computer skill set required
• Experience with THAH current software platforms and applications preferred
• Must be able to communicate with high-level customer service, phone etiquette and confidence to effectively work with internal and external customers
• Demonstrates a commitment to customer service and demonstrates agility and challenges to engage and participate in process improvement
• Must possess interpersonal skills sufficient to interact effectively with clients and their families, as well as caregivers, peers, subordinates, supervisors, referral sources, divisional personnel and the public
• Previous experience working in a healthcare environment, demonstrating computer literacy

Qualifications

• Minimum qualifications include an associate's degree preferred, high school diploma required with equivalent 2-4 years industry experience
• 2-3 years home care, hospice, discharge planning, or case management experience preferred
• Working knowledge of governmental reimbursement criteria
• Knowledge of third party/managed care contracts related to THAH services preferred
• Microsoft computer skill set required
• Experience with THAH current software platforms and applications preferred
• Must be able to communicate with high-level customer service, phone etiquette and confidence to effectively work with internal and external customers
• Demonstrates a commitment to customer service and demonstrates agility and challenges to engage and participate in process improvement
• Must possess interpersonal skills sufficient to interact effectively with clients and their families, as well as caregivers, peers, subordinates, supervisors, referral sources, divisional personnel and the public
• Previous experience working in a healthcare environment, demonstrating computer literacy

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Suite
• Knowledge of healthcare regulations and reimbursement processes
• Ability to work with diverse populations and handle sensitive information

Benefits

• Day 1 Benefits - Health, dental and vision insurance
• Daily Pay Shift Differential Pay (if applicable)
• Employee Referral Reward Program
• Tuition Reimbursement
• Generous paid time off
• Comprehensive orientation

Pay

Competitive RN Pay

Schedule

Predictable schedules with steady assignments—no scrambling for hours.

About Trinity Health At Home – Southeast Michigan

Trinity Health At Home – Southeast Michigan is a trusted member of Trinity Health At Home, a national home care, hospice and palliative care organization serving communities across 11 states. As a faith-based, not-for-profit agency, we are committed to caring for patients and families in the place they feel most comfortable—at home. Our services include skilled nursing, physical, occupational and speech therapy and medical social work. We Are ✅ Medicare-certified ✅ Joint Commission accredited 🏆 A Reputation.com 800 Award winner 2025 & 2026 Learn more at TrinityHealthAtHome.org/Michigan. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.