Home Care Coordinator (LVN/RN)

Responsibilities

• Handles incoming calls related to participant inquiries, primary care provider orders, and referrals.
• Coordinates home care services as assessed by Case Management RN and approved by Primary Care Provider.
• Coordinates home care schedules with subcontracted Home Care Services provider.
• SUBMIT HOME CARE REQUEST AND AUTHORIZATION FORMS TO SUBCONTRACTED AGENCY.
• REVIEWS SERVICE CONFIRMATION FOR ACCURACY AND ALIGNMENT WITH IDT APPROVED SERVICES.
• POLLS EDUCATION TO PARTICIPANT, CAREGIVERS OR FAMILY MEMBERS REGARDING THE SCOPE OF APPROVED HOME CARE SERVICES, AS INDICATED ON THE PARTICIPANT CARE PLAN.
• SERVES AS THE PRIMARY CONTACT FOR CONTRACTED AGENCIES REGARDING REFERRALS, AUTHORIZATIONS AND SCHEDULING.
• MANTAINS COMPLETE PARTICIPANT MEDICAL RECORDS WITH THE TIMELY REQUISITION OF HOME CARE SERVICE RECORDS AND UPLOAD TO THE PARTICIPANT MEDICAL RECORD.
• CONDUCTS QUALITY CHECKS TO ENSURE THAT HOME CARE SERVICES ARE ROLLED OUT AS INDICATED ON PARTICIPANT CARE PLAN.
• COLLABORATES WITH CASE MANAGEMENT RN TO REMEDY SERVICE ISSUES.
• PROVIDES TRAINING TO AGENCY CAREGIVERS AND CONDUCTS INITIAL COMPETENCY ASSESSMENTS PRIOR TO SUBCONTRACTED STAFF PROVIDING DIRECT PARTICIPANT CARE.
• CONDUCTS ANNUAL CAREGIVER COMPETENCY ACTIVITIES.
• CONDUCTS QI AND UTILIZATION MANAGEMENT ACTIVITIES, TRACKING THE EFFECTUATION OF HOME CARE SERVICES AND ASSISTING WITH REMEDIATION FOR SERVICE INTERRUPTIONS AND/OR UNDER/OVER UTILIZATION OF SERVICES.
• PERFORMS PHYSICAL EVALUATION, INCLUDING VITAL SIGNS AND BLOOD GLUCOSE MONITORING IN THE HOME.
• DOCUMENTS OBSERVATIONS OF PARTICIPANT'S CONDITION DURING EVERY VISIT AND IN PATIENT HEALTH RECORD WITHIN REQUIRED TIMEFRAMES.
• REPORTS CHANGES IN CONDITION TO CLINIC RN MANAGER AND CASE MANAGEMENT RN.
• COMPLETES MEDICATION RECONCILIATION AND BASIC WOUND CARE AS PRESCRIBED.
• NOTIFIES PRIMARY CARE PROVIDER AND OTHER IDT MEMBERS OF CHANGES IN PARTICIPANT'S CONDITION INCLUDING ANY WOUNDS, PHYSICAL OR BEHAVIORAL CHANGES.
• ADMINSTRATES MEDICATION, SCREENING TESTS, AND IMMUNIZATIONS AS PRESCRIBED.
• COMMUNICATES TO RN CASE MANAGER AND IDT WHEN OBJECTIVE FINDINGS INDICATE THAT DME, HOME CARE ASSISTANCE, OR NUTRITIONAL SERVICES WOULD IMPROVE PARTICIPANT'S QUALITY OF LIFE AND ABILITY TO LIVE IN THE COMMUNITY.
• COMMUNICATES PARTICIPANT WISHES, CONCERNS AND SERVICE REQUESTS TO THE RN CASE MANAGER AND IDT.
• REVIEWS AND ADDRESSES HOME CARE CONCERNS PROMPTLY, ENSUREING TIMELY FOLLOW-UPS AND DOCUMENTATION OF PARTICIPANT CHANGES.
• COMMUNICATES EFFECTIVELY IN THE MEDICAL RECORD AND WITH ALL MEMBERS OF THE HOME CARE TEAM AND OTHER PROGRAM STAFF TO ENSURE THAT THE PARTICIPANTS ARE RECEIVING CARE THAT IS APPROPRIATE.
• PARTICIPATES IN INTERDISCIPLINARY TEAM MEETINGS, CONTRIBUTES TO CARE PLANNING, AND COMMUNICATES PARTICIPANT UPDATES EFFECTIVELY.
• PERFORMS OTHER DUTIES AS ASSIGNED.

Qualifications

• Minimum of two (2) years of demonstrated successful experience in home care; prefer in-home care management experience.
• Minimum of one (1) year of documented experience working with a frail or elderly population.
• LVN preferred, minimum of two (2) years of nursing experience.