Home Care Coordinator

About the role

This temporary full-time role is intended to provide maternity leave coverage for approximately 3–6 months, with the possibility of becoming a permanent position.

Essential Duties and Responsibilities

• Responsible for the assigned caseload, ensuring that patients receive the best possible home care services.
• Strategically coordinate placement of services between clients and caregivers using HHA eXchange.
• Maintain successful caseload management and ensure timely and appropriate care for patients.
• Attend departmental training and meetings to stay updated on policies, procedures, and best practices.
• Aid the team lead with coverage and collaborate with team members to address staffing issues.
• Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively.
• Update patient and caregiver records in HHA eXchange accurately and promptly.
• Verify caregivers’ attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs.
• Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers.
• Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests.
• Assist with on-call duties as scheduled.

Qualifications

• General experience in healthcare or a related area preferred.
• Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation.
• Strong leadership and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families.
• Ability to define problems and goals, collect data, establish facts, take action, and address issues.
• Ability to multitask in a fast-paced environment.
• Flexible schedule to accommodate the needs of the department and patients.

Pay

The hiring range for this position is $24.00-$27.00/hour. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.