Home Care Client Coordinator
About the role
Earn a $70,000 salary plus incentive pay helping older adults in the northwest suburbs stay safely in their own homes. Monday through Friday, 8 AM to 4 PM. When a family calls MySolutions, they are usually worried about a parent or spouse. As our Home Care Client Coordinator, you are the person who calls them back, meets them, and builds a care plan that works. MySolutions is the licensed home care service of Lutheran Life Communities, a not‑for‑profit that has served older adults for more than 130 years. We welcome team members of all faiths and backgrounds.
Responsibilities
- Reach out to every new lead within 24 hours
- Meet clients and families by phone, video, or home visit to learn what they need
- Explain our home care services and help families choose the right fit
- Build a care plan and secure the signed service agreement
- Share care plan details, staffing needs, and client preferences with our Program Manager so care starts smoothly
- Keep client records complete and on time
Requirements
Required:
- Valid driver's license and reliable transportation for home visits
- Ability to pass the background check required for Illinois home care agencies
Preferred:
- Experience in sales, healthcare, social services, or therapy
- Comfortable talking with families during stressful moments
- Comfortable with phone calls, video meetings, and basic computer work
Pay
$70,000 base salary plus eligibility for a performance‑based incentive plan tied to new clients and care hours.
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA)
- 403(b) retirement plan with employer match
- Life and AD&D insurance
- Short‑ and long‑term disability coverage
- Accident, critical illness, and hospital indemnity insurance
- Employee Assistance Program (EAP)
- Wellness programs
Schedule
Full‑time, Monday through Friday, 8 AM to 4 PM. Based at 800 W. Oakton Street in Arlington Heights, with visits to clients' homes in nearby suburbs.