Home Care Branch Manager

Position Summary

This position manages the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census. The Branch Manager also participates in the branch’s business development efforts to expand its client base and promote revenue growth.

About the Role

Location: Addus HomeCare
200 N 2nd Street
Paragould, AR 72450
Schedule: Monday through Friday, 8:00 AM – 5:00 PM

Essential Duties

• Provide direction, leadership and oversight to ensure the branch is operating in compliance with all company and contractual requirements
• Participate in the development and implementation of the branch’s objectives, strategies and initiatives for client census/revenue growth and business development, and in the execution of related sales and marketing plans
• Develop and maintain relationships with state and county referral agencies to promote the branch’s programs and services, and expand its client base
• Participate in national and regional home care industry organizations to follow trends and developments, and identify potential business opportunities
• Oversee the recruitment, orientation, training and retention of branch and office support staff
• Provide direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
• Facilitate team meetings daily or as needed
• Meet and exceed the monthly budgeted authorized hours for the branch by managing the Instant Quality Assurance Report
• Evaluate skills of the administrative staff annually and conduct additional training and counseling as needed
• Develop and maintain relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
• Develop and execute processes to ensure clients are receiving services as authorized
• Prepare and present weekly/monthly progress reports to Agency Director
• Troubleshoot and resolve customers’ concerns and grievances
• Process payroll and billing as needed
• Maintain a high degree of confidentiality at all times due to access to sensitive information
• Maintain regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, state, federal and privacy regulations and requirements
• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies

• Bachelor’s degree in related field preferred
• 3 plus years of Health Care experience required
• 1 years of health care leadership experience required
• Demonstrated ability to drive census/revenue growth and sales/develop business
• P&L experience and the ability to develop and manage an agency budget
• Strong communication, teambuilding, and interpersonal skills
• Reliable transportation, valid driver’s license, and valid car insurance

Benefits

Addus provides the following benefits:

• The best medical, dental and vision benefits
• Bonus
• Continued Education
• PTO Plan
• Daily Pay
• Company Matched 401K
• Retail Planning
• Life Insurance
• Employee discounts

Equal Opportunity Employer

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.