Holiday Market Assistant/ Customer Care

About the role

Herbs Fit Life is seeking reliable, personable, and self-directed individuals to provide seasonal sales, market support, and project-based assistance during their busiest and most important time of year. This position is for independent contractors, but a seasonal employee position can be made available.

Responsibilities

• Provide knowledgeable and professional customer service and sales assistance at holiday market locations.
• Learn enough about Herbs Fit Life products, ingredients, and brand philosophy to accurately communicate product information to customers.
• Process customer purchases using the business's point-of-sale system.
• Maintain attractive, organized, and well-stocked product displays.
• Monitor inventory and communicate restocking needs.
• Complete product and inventory runs between market locations when mutually agreed upon.
• Assist with market setup, organization, replenishment, or breakdown for specific events or projects.
• Complete product labeling, packaging, organization, and other seasonal projects when needed.
• Maintain accurate sales, inventory, or project logs when applicable to an assigned project.
• Assist with approved social media content, photography, market promotion, or other creative projects when mutually agreed upon.
• Identify issues that arise during an assignment and communicate them promptly and professionally while being solution oriented.
• Complete other mutually agreed-upon seasonal projects related to market operations.

Requirements

• Dependable, professional, organized, and comfortable working independently.
• Experienced in retail sales, hospitality, events, markets, customer service, or a similar environment.
• Confident interacting with a wide variety of customers in a busy NYC holiday-market setting.
• Able to learn detailed product information and communicate it accurately and naturally.
• Comfortable using, or able to quickly learn, Square POS.
• Detail-oriented and capable of maintaining organized displays and inventory.
• A strong communicator who provides timely updates when an issue, question, or change arises.
• Comfortable taking ownership of agreed-upon assignments without requiring constant supervision.
• Able to problem-solve and exercise good judgment within the scope of an assignment.
• Comfortable with the physical nature of market work, including standing for extended periods, fixing display fixtures, handling boxes of product, inventory, and display materials.
• Available for mutually agreed-upon holiday market dates, including weekends and high-volume holiday periods.

Qualifications

• Experience with handmade products, wellness, herbal products, artisan markets, merchandising, photography, social media, or other small businesses is a plus but not required.

Skills

• Customer service
• Sales
• Market support
• Project management
• Inventory management
• Event coordination
• Product labeling and packaging
• Photography and social media

Benefits

This engagement is best suited for someone who is comfortable working independently, communicating professionally, taking ownership of agreed-upon projects and responsibilities, and adapting to the changing needs of a small seasonal business.

Pay

$20/hour for accepted assignments.

Schedule

The ideal candidate will be available for mutually agreed-upon holiday market dates, including weekends and high-volume holiday periods.