Holiday Gift Guide Retail Sales Ambassador, Fashion Place - Full Time
About the role
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As an Ambassador you are an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will drive sales by cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will also regularly communicate specific customer needs and shopping patterns to your leadership team and the vendor community and execute strategic merchandising initiatives for the vendor/brand/area.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Greet customers, make product recommendations, and upsell
- Serve as a liaison between designated vendors and the personal stylists and the store leadership team
- Ensure sales floor is neat, clean, and properly signed for sales and markdowns
- Create and implement best practices to drive sales, turn, and gross margin above company average
- Build brand‑specific clientele to support local marketing
- Execute vendor and non‑vendor events to increase sales