HOA Community Manager (WA)

About the role

At Best Management Company, our community managers work as a team and collaborate with each other. They are well trained and versatile in project management, maintenance, and property finances. We believe that the person who manages the community should be involved in every part of their community to truly serve them the best. As an engaging self-starter, the Community Manager embodies our motto through proactive leadership.

By partnering with multiple Boards of Directors, the Community Manager must build longstanding relationships to assist in the development of goals for each Homeowner’s Association. The Community Manager will support the Boards of Directors in deploying the right strategic plans to meet those goals. All major community projects and issues will be managed by the Community Manager.

The Community Manager is equipped with industry expertise and comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance, and safety practices.

Responsibilities

• Assist multiple Boards of Directors in developing the overall operational strategy of their Association; implement the Boards’ goals; monitor and report status of implemented goals to the Boards.
• Maintain client relationships with the Boards by serving as a liaison between the Boards and the management company.
• Develop fiscal management policies and procedures that protect each assigned Association’s assets and help maintain property values, review financial reports, and adhere to budgets.
• Oversee the bidding process for third-party vendors.
• Monitor homeowner assessment delinquencies and oversee collection efforts.
• Prepare the annual budget by analyzing prior expenditures and assessing new expenditure needs.
• Administer all legal issues as well as ensure Association policy and procedure adherence, compliance with governing documents or corporate and civil code, and state and federal obligations.
• Maintain all communications with the Boards; creating weekly/monthly reports and action item lists.
• Maintain past and current Association records and files relating to the operation and management of the Association.
• Prepare agendas and Board packages and attend all Board meetings, including Executive Session and General Session meetings.

Requirements

• 3+ years of experience in the industry, managing homeowner’s associations, city government, or related experience.
• Strong analytical, problem-solving, and creative thinking skills.
• Customer service-driven.
• Excellent, effective, and diplomatic verbal and written communication skills.
• Understanding of project management, budget management, and strategic goal development.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Prior management experience as a portfolio manager is required.
• Valid Driver’s License and State mandated vehicle insurance.

CCAM® designation and/or CMCA® and AMS® designations are desirable.

Benefits

• Medical, dental, and vision insurance plans.
• Voluntary supplemental disability, basic Life, voluntary life, and AD&D insurance plans.
• Paid holidays, sick, and vacation leave.
• Flexible Spending Account (FSA) and Dependent Care Spending Accounts (DCSA).
• Roth IRA, 401(K), and 401(K) match.
• Cell phone service reimbursement.
• Mental and emotional wellbeing support through our EAP and discount hub.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Schedule

Regular business hours and must be available for Board meetings after regular business hours, as necessary.