HOA Community Association Manager - Hybrid/Mansfield, TX

About the role

This HOA Community Association Manager is responsible for overseeing the portfolio management and administration of the property of a homeowners association (HOA). This position requires an experienced leader with a strong background in the HOA management industry, who is a strong problem solver with excellent customer service skills.

Responsibilities

• Ensure compliance with HOA governing documents, policies, and procedures.
• Maintains regular and effective communication with the Board of Directors, association members/owners, and vendors.
• Confers with representatives of Homeowners' Association or Board of Directors to collaborate and determine community priorities.
• Maintains excellent public relations and interacts with Board of Directors, Homeowners, vendors and co-workers in a positive, respectful and professional manner at all times.
• Responds to emails, letters and logs calls from Board of Directors, Committee Members and Homeowners.
• Sends notices of HOA meetings, community updates and violations.
• Updates the Board of Directors on current industry developments.
• Assists accounting team to ensure HOA bills are paid correctly and on time.
• PARTNERS WITH ACCOUNTING TO CREATE AN ANNUAL BUDGET FOR THE BOARD OF DIRECTOR REVIEW AND IMPLEMENT THE APPROVED BUDGET.
• IMPLEMENTS AND TRACKS RESERVE STUDIES AND PRESENTS THE BOARD OF DIRECTORS WITH RECOMMENDATIONS.
• REFER THE BOARD OF DIRECTORS TO OTHER PROFESSIONAL ADVISORS (E.G. ATTORNEYS, CPAS, ENGINEERS).
• OBTAIN BIDS AND CONTRACT SERVICES WITH VENDORS SUCH AS LANDSCAPERS, EXTERMINATORS, TRASH COLLECTORS, MAJOR REPAIR CONTRACTORS, UTILITY SERVICE REPAIRERS, AND SWIMMING POOL MANAGEMENT PERSONNEL. INSPECT AND MAINTAIN COMMON ELEMENTS WITHIN AGREED PARAMETERS.
• ATTENDS BOARD MEETINGS, PRESENTS MONTHLY FINANCIAL REPORT, AND ASSISTS IN ADMINISTRATIVE TASKS.
• In conjunction with the Accounting Department, MAINTAINS ELECTRONIC FILES/RECORDS FOR MEMBERS OF THE ASSOCIATION/OWNERS.
• APPROVES PROPERTY RESALE CERTIFICATES.
• RESOLVE URGENT AND/OR CRITICAL SITUATIONS.
• CONDUCTS MONTHLY CCR INSPECTIONS AND PROCESS VIOLATIONS IN THE SOFTWARE SYSTEM.

Requirements

• Minimum of two years of related experience.
• HOA management CMCA certification (preferred)

Skills and Abilities

• Customer service minded
• High degree of professionalism and “can do” attitude
• Professional attitude and appearance
• Strong written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Patient, organized, and detail oriented
• Excellent communications and listening skills
• High level of organization and ability to prioritize tasks
• Able to follow company policies as well as federal, state and local laws
• Able to work harmoniously with colleagues, customers and vendors
• Able to reliably attend work by arriving on time and remain actively engaged to complete work responsibilities during assigned work hours.