HOA Community Association Management, Director - Hybrid/Mansfield, TX

Position Summary

Ensure compliance with HOA governing documents, policies, and procedures.
Provide leadership, supervision, training, and support to HOA Managers and other HOA management team members.
Oversee daily operations for assigned HOA communities and ensure they are managed according to governing documents, board direction, company standards, and applicable laws.
Serve as the escalation point for complex homeowner concerns, board issues, vendor matters, compliance disputes, urgent situations, and operational challenges.
Support HOA Managers with board meeting preparation, reports, board concerns, and timely completion of follow-up items.
Review and guide HOA Managers on budgets, financial reports, reserve studies, vendor contracts, community projects, compliance matters, and board recommendations.
Ensure compliance with HOA governing documents, policies, procedures, management agreements, and company standards.
Develop and improve best practices, procedures, and workflows to increase efficiency, consistency, customer service, and accountability.

Qualifications

• Minimum of five years of related experience.
• Minimum of two years of supervisory experience.
• HOA management CMCA certification.
• Bachelor's degree (preferred).

Skills and Abilities

• Customer service minded.
• High degree of professionalism and “can do” attitude.
• Professional attitude and appearance.
• Strong written and verbal communication skills.
• Able to be resourceful and proactive when issues arise.
• Patient, organized, and detail oriented.
• Excellent communications and listening skills.
• High level of organization and ability to prioritize tasks.
• Able to follow company policies as well as federal, state and local laws.
• Able to work harmoniously with colleagues, customers and vendors.
• Able to reliably attend work by arriving on time and remaining actively engaged to complete work responsibilities during assigned work hours.