HOA Community Director

Key Responsibilities

• Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers
• Drive team performance, accountability, and professional growth
• Partner with senior leadership to improve employee retention and client satisfaction
• Serve as an escalation point for complex community and board matters

Knowledge and Skills

• Evaluate staffing needs and participate in hiring and team structuring decisions
• Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery
• Build strong relationships with board members, vendors, and internal stakeholders
• Evaluate staffing needs and participate in hiring and team structuring decisions
• Knowledge of GAAP at a proficient level
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Self-motivated, proactive, detail oriented and a team player
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time critical prioritization skills

Requirements

• Bachelor’s Degree Required
• Master of Business Administration Degree Preferred
• 7 - 10 years of directly related or closely related experience
• 5 - 7 years of Management and/or Supervisory experience
• 5 – 7 years of Community Association experience