HOA Community Director

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

We are seeking a Community Director to lead and develop a team of Portfolio Managers within our Richardson office. This role is a key leadership position focused on strengthening team performance, supporting newer managers, and driving client retention across a growing portfolio. This is an opportunity for a hands-on leader who thrives in developing talent, building team stability, and improving operational consistency in a dynamic environment.

What We're Looking For

• Strong coaching and team development capability
• Experience leading or mentoring community managers, portfolio managers, or similar roles
• Ability to bring structure, consistency, and accountability to a growing or evolving team
• Comfort navigating complex client relationships and resolving escalations
• A proactive, solution-oriented leadership style

Why This Role

• Opportunity to step into a true leadership role with the ability to influence team structure and performance
• Visibility with senior leadership and the ability to help shape the direction of the office
• Support from experienced leadership and shared services teams
• Strong training and onboarding program provided
• A chance to make a meaningful impact on both employee development and client experience

Key Responsibilities

• Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers
• Drive team performance, accountability, and professional growth
• Partner with senior leadership to improve employee retention and client satisfaction
• Serve as an escalation point for complex community and board matters
• Evaluate staffing needs and participate in hiring and team structuring decisions
• Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery
• Build strong relationships with board members, vendors, and internal stakeholders
• Other duties as assigned

Knowledge and Skills

• Knowledge of GAAP at a proficient level
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Self-motivated, proactive, detail oriented and a team player
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time critical prioritization skills

Requirements

• Bachelor's Degree Required
• Master of Business Administration Degree Preferred
• 7–10 years of directly related or closely related experience
• 5–7 years of Management and/or Supervisory experience
• 5–7 years of Community Association experience