HOA Client Success Manager

About the role

Techcollect.ai is a high-growth tech startup revolutionizing the Homeowner Association Industry (HOA). We empower HOA organizations to streamline their Accounts Receivable workflows and maximize their potential. The office is located in the heart of downtown Rochester, MI, providing convenient access to vibrant downtown amenities and the Paint Creek Riverwalk.

Responsibilities

• Customer Engagement: Build relationships with prospective HOA clients during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.
• Onboarding: Guide new HOA clients through the onboarding process to ensure a smooth transition and quick adoption of our solution.
• Customer Support: Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
• Adoption & Retention: Collaborate with HOA clients to drive platform adoption, expand usage, and maximize retention.
• Cross-functional Collaboration: Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.
• Problem-solving: Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions.

Requirements

• 5+ years of experience working with Homeowner Associations or SaaS customer success.
• Proven track record of converting trials to paying customers and driving customer retention.
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
• Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats.
• Problem-solving skills with a proactive approach to overcoming challenges.
• Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes.
• A self-starter attitude and the ability to thrive in a fast-paced startup environment.

Qualifications

• Experience with AI-powered plugins and SaaS product onboarding processes.
• Ability to work effectively in a remote setting.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Paid Time Off (PTO)
• Hands-on Training
• Career Growth Opportunities
• Retirement Plan
• Health Insurance
• Work from Home

Schedule

Full-time

Pay

Competitive salary based on experience

Location

Rochester, MI, 48307, US

Job Type

Full-Time

Job Category

Sales Management

Company Info

TechCollect is an energetic and professional leader in Information Technology, passionately driving digital transformation. We innovate cutting-edge solutions, fostering a dynamic culture where talent thrives and collaboration fuels groundbreaking advancements. Join us to shape the future of IT!