Client Success Manager
Huzzle.com · Tampa, FL · 3 mo ago
On-siteSalesFull-time
About the role
We are seeking a Client Success Manager to join our dynamic team. This is a full-time, on-site position based in Tampa, Florida.
Key Responsibilities
- Own and manage the full client onboarding process from kickoff to activation
- Collect required assets, documentation, and system access
- Set clear expectations, timelines, and deliverables
- Ensure clients feel confident, organized, and supported from day one
- Cook up and manage the full project lifecycle, including coordination of internal teams for timely delivery of services
- Track timelines, milestones, and responsibilities across projects
- Maintain accurate CRM and project management systems
- Identify and resolve bottlenecks proactively to ensure smooth execution
- Serve as the primary operational point of contact for clients
- Manage day-to-day communication, updates, and logistics
- Provide clarity on next steps, deliverables, and timelines
- Escalate strategic issues or risks when necessary
- Ensure all deliverables meet internal quality standards
- Maintain clean documentation and organized tracking systems
- Proactively reduce churn through strong communication and follow-through
- Uphold a high standard of client experience at all stages
Requirements
- 3-5 years of experience in Client Success, Account Management, or Project Management
- Proven experience managing high-value client relationships
- Strong organizational and operational execution skills
- Ability to manage multiple priorities and tight deadlines
- Excellent written and verbal communication skills
- Experience with CRM and project management tools
- Experience working in a digital marketing agency environment
- Familiarity with tools such as GoHighLevel, Slack, ClickUp, or similar platforms
- Understanding of digital marketing workflows, funnels, and client delivery systems
- Experience coordinating done-for-you services or implementation projects
Benefits
- A competitive salary
- Performance bonuses tied to retention, upsells, and referrals
- Opportunity to work with a high-growth agency delivering measurable client outcomes
- Ongoing learning: Certifications, mentorship, and professional development