HOA Administrator - Grand Harbor

Position Summary

Grand Harbor Marina & Resort is seeking a highly organized and customer-focused HOA Administrator to oversee the day-to-day administrative operations of the condominium Homeowners Association.

Key Responsibilities

• Manage all Homeowners Association (HOA) communications, including responding to homeowner inquiries and distributing updates, notices, and correspondence
• Prepare, maintain, and distribute monthly HOA reports, including financial summaries and operational updates
• Process and track billing, invoices, dues, and contracts related to HOA operations
• Maintain accurate and organized records using Excel spreadsheets for reporting, billing, and owner information
• Answer incoming calls and provide professional, courteous customer service to homeowners, guests, and vendors
• Cook up and manage reservations related to HOA-managed units or amenities
• Assist with organizing HOA meetings, preparing agendas, and documenting meeting minutes
• Ensure compliance with HOA policies, procedures, and governing documents
• Perform other administrative duties as assigned by management

Qualifications

• Previous administrative or office management experience required; HOA or property management experience preferred
• Strong organizational skills with attention to detail and accuracy
• Proficiency in Microsoft Excel and general office software
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Customer service-oriented mindset with a professional demeanor
• Ability to handle sensitive or confidential information with discretion