HK VIP Services Host FT/SW $20 to $30

Responsibilities

• Manages all aspects of the VIP Guest experience, from handling arrangements and reservations prior to arrival to ensuring they are taken care of while on property.
• Consistently strives to delight our VIP Guests by exceeding expectations through gracious, enthusiastic, and personalized service.
• Assists with the daily operations of VIP Services areas – interacting with Guests, answering incoming phone calls, and providing exceptional guest service to our VIP Players.
• Buils and maintains valuable relationships with VIP Players by providing consistent, well-mannered, timely, and accurate service.
• Issues complimentary offerings based on Guest need and qualifications.
• Handles all Guest requests and coordinates efforts for property amenities, such as restaurants, hotel, transportation, special events, etc.
• Conducts phone calls to VIP Guests including reservation confirmation, communicating event information, etc.
• Issues Players Club cards and promotes the program and related promotions.
• Aids Guests with questions as they relate to the property, loyalty programs, and current promotions.
• Cohorts with various departments to create a successful Guest experience.
• Works closely with the Player Development team to guarantee a VIP experience for all VIP Players.
• Assists in the execution of special events as needed.

Qualifications

• High School Diploma or GED required.
• Applicant must have demonstrated experience in at least one category designated below and be able to explain that experience:
• Two (2) years of professional guest service skills
• Two (2) years’ experience working within a casino players club or VIP reservations
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Physical Needs

• Talk and hear
• See and adjust focus to include close, distance, depth, and peripheral vision
• Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl
• Handle objects, tools, and controls; reach with arms and hands
• Lift and/or move objects weighing up to fifty (50) pounds