***Hiring Now Insurance Verification Rep I

About the role

Responsible for obtaining accurate health insurance benefits verification of eligibility status and assist with authorizations using electronic verification systems or by contacting payers directly to determine level of insurance coverage. Ensures the pre-registration process is complete for all assigned accounts at least 7 days prior to the scheduled date of service whenever possible. Identifies copayments, coinsurance, and policy limitations, and advises patient and collects amount before the time of service. Follows up on missing authorizations. If authorization is not obtained within 48-hours prior to service, contacts patient to advise them of their options for rescheduling/follow-up with physician’s office or proceeding without authorization.

Responsibilities

• Obtain accurate health insurance benefits verification of eligibility status and assist with authorizations
• Avoid missing authorizations by following up within 48-hours
• Ensure pre-registration process is completed at least 7 days prior to service
• Identify copayments, coinsurance, and policy limitations
• Advise patients and collect amounts before the time of service
• Contact patients if authorization is not obtained within 48-hours

Requirements

• Minimum of one (1) to two (2) years of medical insurance verification / authorizations experience
• General knowledge of medical terminology
• Typing skills minimum thirty (30) words per minute
• Working knowledge of ICD-9/ ICD-10 and CPT coding
• Excellent customer service skills and phone etiquette skills
• Basic working knowledge of commonly used computer applications
• General knowledge of medical terminology
• The ability to communicate clearly and effectively; excellent written skills and spelling/grammar
• Prior demonstrated customer-centered service experience and ability to be flexible with changing priorities, demands and requests
• Demonstrated flexibility and adaptability
• Strong organizational skills

Qualifications

• High School Diploma, GED or Certificate

Skills

• Medical insurance verification
• Authorization assistance
• Pre-registration process management
• Copayment and coinsurance identification
• Policy limitation awareness
• Customer service and phone etiquette
• Computer application proficiency
• Medical terminology knowledge
• Clear communication and writing skills
• Flexibility and adaptability
• Organizational skills

Benefits

• Total Rewards Package
• Paid Time Off
• Tuition Reimbursement
• Discounted Medical, Prescription, Dental, Vision Benefit Plans
• Flexible Spending Accounts (Health Care and Dependent Care)
• Life Insurance
• Disability Insurance
• Retail Savings Plan: 403b
• Discounted Child Care & Before and After School Program and Summer Camp
• Free Parking
• On Campus Dining w/ a 10% discount
• Credit Union w/ teller machines on campus
• Direct Deposit
• Free Wellness Screening
• Confidential counseling services
• Employee Discount Programs
• Recognition Programs
• Referral Programs
• Tremendous growth opportunities

Pay

$19.10/hr. to $28.60/hr.

Schedule

N/A