Hiring Manager

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider, operating in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations across the U.S. and Canada.

About the role

This on-site Hiring Manager position will drive a successful recruiting strategy to meet business needs by recruiting and retaining service professionals for plumbing, excavation, and water cleanup teams. The role involves managing a sales and service team, selling excavation and industrial services to commercial and residential customers, and overseeing production.

Salary range: $80,000–$85,000, depending on experience.

Responsibilities

• Recruit, hire, train, and coach employees to meet branch staffing needs and minimize turnover.
• Manage, coach, and mentor a team of sales and service professionals to ensure quality customer service.
• Use active recruiting methods to meet monthly manpower goals.
• Increase revenue by developing existing business and cultivating new residential and commercial customers.
• Follow up on leads provided by field service technicians and handle customer issues.
• Sell Roto-Rooter’s preventative maintenance and priority care programs.
• Conduct work-site reviews to ensure safety measures are followed.
• Monitor team performance weekly and provide additional training as needed.
• Accompany service technicians to customer sites for performance observation, coaching, and training on customer service, sales, commercial customer base development, and safety/OSHA requirements.
• Analyze sales metrics to ensure team members maximize opportunities and achieve individual sales goals.
• Manage talent acquisition data through an ATS portal, screen resumes, and interview candidates.
• Source and manage active and passive candidates on Indeed, LinkedIn, and other job boards.
• Monitor new recruits, including periodic ride-alongs, to assess training needs and ensure performance standards are met.

Requirements

• Valid driver’s license.
• Proven experience as a hiring manager with a track record of recruiting and developing sales and service professionals.
• Self-starter with strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment.
• Excellent customer service experience.
• Service industry experience strongly desired.
• Strong verbal and written communication skills.
• Demonstrated experience sourcing and maintaining a candidate pipeline.
• Strong knowledge of advanced recruiting platforms and techniques, including social media.

Benefits

• Medical insurance with a Prescription Drug Card.
• Accident and Critical Illness Insurance.
• Dental and Vision Insurance.
• Paid Vacation and Paid Training.
• Life Insurance.
• Matching 401K Retirement Savings Plan.
• Tuition Reimbursement.
• Profit Sharing.

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions.