Hiring Event Wireless Retail Sales Associate/RAM/RSM 23 August FITCHBURG John Fitch Hwy Bilingual

We are hosting a hiring event for all applicants on Sunday, August 23, 2026, from 11:00 AM to 1:00 PM at Arch Telecom, 30 John Fitch Highway, Fitchburg, MA 1420.

About the role

Arch Telecom’s Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. They embody Arch Telecom’s Core Values, create energy and excitement around products and services, and prioritize customer needs in a fast-paced, fun environment. RSMs build meaningful connections with customers, uncover their needs, and recommend tailored device and service solutions.

Responsibilities

• Lead by example to inspire your team to excel in sales and customer service.
• Assist customers in continuing their shopping journey seamlessly, whether online, through Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology to meet individual customer needs.
• Oversee all store functions, including sales, inventory, and implementation of new programs, to meet or exceed sales goals.
• Sell personalized solutions beyond basic devices and plans, including accessories and IoT devices.
• Maintain store excellence by addressing service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans, and troubleshooting processes.
• Complete trainings on in-store experience, new skills, and system knowledge.
• Build relationships with employees across channels to collectively own the customer experience and resolve issues.
• Identify and handoff small business leads.
• Develop strong peer relationships to drive company success.
• Create a fun and engaging environment while delivering first-class customer service.

Requirements

• Be at least 18 years of age.
• Prior wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Qualifications

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead a team, share best practices, and resolve customer issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with both team members and customers.

Skills

• Bilingual fluency in Spanish, Portuguese, or Creole/Haitian.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary and bonus earnings.
• Automatic raises upon reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care and excellence.
• Health benefits for full-time employees.