Hiring Event Wireless Retail Sales Associate 11 August Azalea Square

We are hosting a hiring event for all applicants on Tuesday, 11th August 2026 from 12:00 PM to 5:00 PM at BY Arch Telecom, 310 Azalea Square Blvd Ste A, Summerville, SC 29483.

About the role

Arch Telecom is a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since 1993, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

Arch Telecom’s Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our MAs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions.

This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up-and-coming Internet of Things (IoT) devices.
  • Guiding customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
  • Approaching service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
  • How our ever-expanding coverage stacks up in our customers' neighborhoods, providing them with a lightning-fast LTE network.
  • Why plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
  • How we’re redefining how wireless is done, down to device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills and processes, knowledge of systems, and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where we are all accountable for the company’s success.
  • Be willing to have a good time while providing a first-class customer experience.

Requirements

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time (40 hours) or part-time (20+ hours) availability.

Qualifications

• Strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience; retail environment preferred.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full-time employees.
• Bonuses: Monthly sales incentive programs, contests, rewards, and more.

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience.