Hilton Garden Inn San Jose Milpitas - Front Desk Agent
About the Role
As a Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Responsibilities
- Deliver top-tier guest service, ensuring every interaction makes guests feel at home and their stay unforgettable.
- Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
- Solve problems quickly and effectively, turning challenges into positive guest experiences.
- Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.
Requirements
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Daily Pay (ask your Recruiter for more details)
Property Information
This hotel is within walking distance of the McCarthy Ranch shopping center in Milpitas, California, and offers free wireless internet access. Hilton Garden Inn San Jose features an outdoor pool and hot tub. Guests can also take advantage of the fitness center or the 24-hour business center at this completely nonsmoking hotel.
Guests at the Milpitas Hilton Garden Inn can begin the day with breakfast at the on-site Great American Grill. After a busy day, guests may purchase meal items in the hotel's 24-hour convenience store to prepare in their in-room microwave and mini-refrigerator.