Highway Worker Truck Driver

About the role

This is entry level work where the incumbent is given less complex assignments and the work is reviewed regularly. However, as skills are demonstrated, the incumbent advances to less routine assignments and performing independently. This class series is distinguished from the Information Systems Coordinator in that Information Systems Specialist plans, installs and maintains network components for the entire department(s) and provides technical support to network users. May include full-performance information technology forensic examinations of computer hardware, software or records systems.

Responsibilities

• Supports end-users via telephone and/or site visit regarding system problems such as access and/or security, printer access and operations (through LAN, mid-range computer or IS&C system control units), server based and PC standalone applications, and/or general system(s) problems on LAN, mid-range system, and/or access to other systems (for example IS&C's mainframe, federal systems), internet access, private time-sharing computer services, or external dial-up/dial-in access to various systems.
• Uses diagnostic and/or monitoring software to identify problems and takes appropriate corrective action, either by repairing unit or contacting appropriate vendor.
• Participates in the review and/or production of office automation plans and requests for hardware/software; reviews needs analysis and determines applications which could streamline the process; may meet with users to clarify work flow or procedures; researches alternative hardware/software which could further enhance the system; reports to superiors any problems with recommended course of action.
• Plans, conducts or assists in group and one-on-one training of computer applications and operations software and proper use of hardware in the state data processing facility, excluding personal computer support.
• Develops training modules and instructional materials.
• Trains co-workers on networking setup and operations and develops and maintains current LAN documentation.
• Maintains current knowledge level by researching technical literature and attending classes/seminars, contact technical staff in other state, federal and private agencies for information; may write or supply users with information to complete requisition requests or specifications.
• Tests new hardware or operating software supplied by vendors to determine the scope of capabilities, accuracy of functions, and level of user literacy required to operate the system; writes documentation on hardware and software which have been tested in-house.
• Maintains detailed inventory of hardware and software.
• Serves as a forensic examiner responsible for planning, coordinating and directing forensic activities; inventories and examines computer-related evidence such as magnetic media storage devices, floppy/hard disks, optical disks, memory cards and magnetic strip cards.
• Provides technical guidance and assistance to investigators to prevent data and equipment damage.
• Trains federal, state and local law enforcement personnel on computer examination/investigation techniques.
• May be required to testify in court on the procedures and methods used to obtain data.

Qualifications

• Training: Bachelor's degree from an accredited college or university. Substitution: Three years of full-time or equivalent part-time paid personal computer or server support experience may be substituted for the required training. Successful completion of twelve credit hours or the equivalent thereof of industry recognized authorized/certified LAN administration, network service/support and/or network technologies training may substitute for one year of the required training.
• Experience: Two years of full-time or equivalent part-time paid experience in information processing, one year of which includes personal computer support and/or training. Substitution: Twelve hours of computer science or data processing may substitute for one year of information processing experience excluding personal computer support.

Knowledge, Skills and Abilities

• Knowledge of capabilities and limitations of computers and related devices.
• Knowledge of local area and wide area networking, information processing and communications concepts and standards.
• Knowledge of PC, mini and mainframe operating systems.
• Knowledge of computer hardware, software and its terminology.
• Knowledge of proper methods of evidence handling and storage.
• Ability to clearly report activities and identify potential problem areas to manager.
• Ability to communicate clearly, both orally and in writing.
• Ability to compile information and interpret technical information in user friendly formats.
• Ability to perform computer forensic examinations.
• Ability to duplicate and preserve digital evidence.

Benefits

The Division of Personnel offers a variety of benefits to state employees. For more information, please visit the Division of Personnel's Benefits Page.